Customer Service Training

Chad D. Swan (TS/SCI current)

**** ***** **** ******, *********, FL 32504 Cell: 760-***-**** ****@**************.***

Objective:

Director or Senior Program/Sales Management position with a dominant aerospace company

Summary:

Combat experienced veteran with over 20 years corporate and military experience, leading and managing resources to successfully accomplish assigned tasks. Demonstrated success with; setting the direction, developing a vision, cultivating physical assets and personnel resources to exceed specified requirements. Verified personal skills achieving success include:

Effective Written and Verbal Communication Skills Efficiency Management and Problem Solving

Strategic Planning Vision Development Annual Operating Plan Management

Curriculum Development Instructor Training/Certification Fiscal Constraint Management

Accomplishments:

Effective Written and Verbal Skills – developed organizational, technical and training publications required to stand up and lead an operationally capable squadron.

Efficiency Management and Problem Solving – lead and managed the operations department for annual planning, monthly milestones and daily execution.

Strategic Planning – Participated in the council developing priorities for the NAVY UAV Vision 2020 for the Office of the Secretary of Defense and in the cognitive skills research directed by Arizona State University in coordination with the Association for Unmanned Vehicle Systems International (AUVSI).

Vision Development – restructured and transferred a Department of Defense, Navy and United States Marine Corps training unit to Chief of Naval Aviation Training aligning with Naval Aviation Squadron requirements.

Annual Operating Plan Management – work within the confines of established monetary controls maximizing efficiency to make mandatory production requirements.

Curriculum Development – authored training manuals, Standard Operating Procedures (SOP’s) and facilitated Maneuver Description Guides (MDG’s) for UAS maintenance and operator training.

Instructor Training/Certification – certified as a Master Training Specialist by US Navy. Trained and certified over 100 UAS Instructors, Aviation Instructors and Aviation Pre-Flight Indoctrination Instructors.

Fiscal Constraint Management – authored the Request for Proposal (RFP) of a comprehensive training and maintenance Competitive DoD NAVAIR contract; defined contract requirements, operational requirements (SOO / SOW), and acquisition roadmap and progressed new contract through operational testing and consequent award.

Employment:

United States Marine Corps, AH-1W Pilot (7565); 1992-Present

Positions held: Senior Marine, NASC; the ultimate authority for all United States Marine issues in the Naval Aviation Schools Command. Responsible staff officer to the Commanding Officer for the leading, mentoring and management of all Marine staff and student personnel to include; the production, training, counseling, and stewardship necessary to meet the production goals set forth, with quality prospective aviators.

Officer in Charge, CTW-6 UAV; the ultimate authority over the training squadron for all

Navy/USMC operators and maintainers, lead the organization to 2020 Vision of UAS’s, and manage resources of over $66M in physical assets, 130 personnel and annual budgets of almost $2M to facilitate the training of nearly 1000 service members annually. Singularly responsible for all that the unit does and fails to do.

Executive Officer, HMLA-369; perform the duties of the second in charge, replace the commanding officer in their absence and manage the daily requirements and operations with specific guidance as set forth by the Commanding Officer. Responsible to the Commanding Officer for all management issues in execution of his strategic, operational and fiscal plans. Serve as the Chief Staff Officer and aid in the individual departments’ success.

Operations Officer, HMLA-269; responsible for the day to day execution of the schedule to meet operational and training goals established by the Commanding Officer with assistance of the Executive Officer.

Various Department Head Positions; held the Department Officer in Charge position of the Administration (S-1), Public Relations (S-5), and Computer Assets/Communications (S-6). Specific duties: manage resources within your department to carry out the Commanding Officer’s intent within budgetary confines and with the guidance and supervision of the Executive Officer, maintain accurate records for all squadron personnel, effect all legal and necessary paperwork for the Commanding Officer necessary for the ethical and legal operation of the squadron, and perform the duties as the Counseling Officer for all matters of legal, personal and substance abuse issues for the service member and their families.

Rockwell International 1985 – 1992

Positions held: Materials Supervisor: In charge of Inside Sales, Customer Service, Logistics (both inbound and outbound domestic/international transportation) within a TQL/TPM Company. Manage customer complaints and liaison with internal engineering and quality departments for defect analysis and product replacement.

Productive Materials Buyer: Utilizing MRP and MRPII, negotiate and procure productive materials in order to accommodate a JIT/ISO 9000 customer-supplier relationship.

Support/Non-productive Materials Buyer: Procure all supplies needed to maintain a 130,000 sq ft, 1300 personnel manufacturing facility including; all technical replacement maintenance parts, office supplies, and scheduled deliveries of servicing fluids maintaining minimal on-hand inventories.

Education:

Embry Riddle Aeronautical University, 2009-Present; MS Management

St. Ambrose University, 1990-1991; Attended Executive MBA Program

Buena Vista University, 1987-1989; BS Management Science

Indian Hills College, 1983-1985; A.A.S. Robotics Technology

Designations and Associations:

Aircraft/UAS: Section Leader, Functional Check Pilot, Instrument Instructor, Navigation Instructor, UAS Mission Commander and FAA Commercial Fixed Wing and Rotary Wing Instrument Pilot.

Other: Forward Air Controller, Master Training Specialist, Senior Instructor, Senior Marine, AUVSI.

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