Customer Service Project Manager
Resume:
MELISSA DAWN REESE
Springboro, Ohio 45066
yhc0pa@r.postjobfree.com
PROFILE
Analytic professional with experience in higher education, accounting/finance and retail industries. Skilled in project management, office management, customer service, accounting, compliance, researching and presenting material to senior management. Selected to be part of the Skunk Squad for Sinclair Community College and managed all projects and events for the group.
Core Competencies:
• Project Management
• Customer Service
• Employee Management
• Accounting/Audit/Tax
• Planning and Analysis
• Training, Facilitation, & Evaluation
• Quantitative Decision Making
• Risk Management
QUALIFICATIONS
PROJECT MANAGEMENT
Skunk Squad
• Selected to be part of a group of “innovate minds”
• Led event planning team for an early registration event, a going green campaign and a welcoming event for students
• Worked with Facilities to line up necessary equipment and furniture for events
• Communicated with Aramark for vending services
• Recruited outside agencies to get involved in these events, as well as internal departments
• Collaborated with Marketing department to ensure all advertising and promotional material were in place
Queuing Management Systems
• Researched available systems for four offices and presented findings and recommendations to upper management
• Upon purchase, coordinated with each office manager to ensure proper design of queues
• Worked with outside vendor to guarantee correct configuration of office systems
• Trained all four offices, and over fifty employees, on system use and ways to achieve maximum efficiency for their respective office
• Administered the queuing system and therefore, made all necessary changes to queues, users, kiosks, monitors, tickets, etc.
• Conducted periodic training sessions for new employees, when needed, to ensure that everyone had up-to-date knowledge base of system
Financial Aid Audit
• Analyzed audit findings from an outside organization of the Financial Aid office
• Instructed over twenty individuals throughout campus on how appropriate processes should function correctly
• Collaborated with essential campus employees and created and initiated new processes to ensure compliance with all government regulations regarding consumer information
Scholarship Tracking and Review Software(STARS)
• Designed and implemented Scholarship Tracking and Review Software (STARS) for Office of Financial Aid and Scholarships
• Formulated over 190 scholarships into system, adding over 290 criteria that correlated with scholarships
• Conducted training for financial aid staff consisting of 18 employees
• Served as administrator of STARS system
• Worked with the Information Technology and Research, Analytics and Reporting departments to create reports for users
Accounting/Tax/Audit
• Performed Employee Benefit Plan audits for various clients, including participation testing, distribution testing, investment testing, employee loan testing, and non-participant testing
• Prepared month end financial statements for numerous businesses
• Tracked client inventories
• Prepared individual and corporate tax returns and amendments, both federal and state, as well as property tax returns
• Interviewed companies to gain information about particular business processes; wrote policies and procedures for the company, identifying all risks and internal controls associated with their processes; once completed, tested the current process, documented all findings, identified all control issues, and gave recommendations to upper management on ways in which to add value to their business processes and internal controls
• Conducted Sarbanes Oxley assessment, testing and documentation
• Tracked fixed asset listings for depreciation and tax purposes, as well as added and disposed of assets for multiple clients
• Worked with Senior Audit Manager on fraud investigations, which included reviewing bank statements, financial statements and other supporting documents; also interviewed and interacted with company’s staff accountant to determine events that were going on that caused initial suspicion of fraud
• Ensured completion of all yearend work for the Bursar’s office, including approval of all journal entries, review of all accounts and bad debt analysis
EXPERIENCE
SINCLAIR COMMUNITY COLLEGE
Assistant Bursar August 2010 to March 2012
Associate Registrar – Strategy/Project Manager July 2007 to August 2010
BRIXEY & MEYER, INC.
Staff Accountant February 2006 to July 2007
FIRST STUDENT, INC.
Staff Accountant August 2005 to February 2006
EDUCATION
• Bachelor of Science of Accountancy, Wright State University, Dayton, Ohio, August 2005
• Associate of Arts of Liberal Arts & Sciences, Sinclair Community College, Dayton, Ohio, June 2008
TOOLS & METHODOLOGIES
Microsoft Office applications, Colleague/Datatel Student Information System, STARS – Scholarship Tracking and Review System, Qflow – Queuing Management System, Cognos Reporting, J.D. Edwards, Lotus Notes, FAS Accounting Software, Fixed Assets CS, QuickBooks
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