Angie Shumate's resume

Angela Shumate

*** ******* *****

Nashville, TN *7211

Home 615-***-**** *********@*********.*** Cell 615-***-****

SUMMARY

A dedicated dependable customer service professional with strong analytical and customer service skills. A self-starter with demonstrated experience in meeting customer expectations, teamwork, flexibility, and ability to get the job accomplished. A desire to work in the health care services industry is preferred.

PROFESSIONAL EXPERIENCE

Williamson Medical Center, Franklin, TN Phlebotomist (Clinical Training) Fall 2008

• Collected Blood specimens from patients in outpatient and inpatient settings

• Processed 384 sticks with an 84% accuracy

Emdeon Business Services, Nashville TN (Formerly ENVOY Corporation and WebMD) 1994 - 2008

QA Analyst 2/Pharmacy Plan Administrator (2003-2008) QA Analyst 1/Plan Administrator Relief (1999-2003)

• Completed testing procedures with pharmacy payers and software vendors for POS electronic billing and certification.

• Analyzed and troubleshoot data files in NCPDP format.

• Created and updated documentation used for customer distribution and internal testing procedures.

• Updated Genesis/Pharmacy Card database for electronic claims processing changes and plan additions.

• Maintained Internet Pharmacy Plan Database for customers to download payer sheets and third party plan changes.

• Coordinated meetings and conference calls and scheduled production installs with pharmacy payers

Vendor Certification Specialist/Account Manager (1996-1999)

• Completed testing procedures with pharmacy software vendors

• Created and updated documentation used for vendor mailings and NCPDP certification specifications.

• Assisted software vendors with analyzing data and troubleshooting communication problems.

• Maintained existing and new pharmacy accounts.

• Assisted pharmacies with billing questions or changes.

• Issued monthly credits and rebills to customers.

Lead Pharmacy CSR (1995-1996)

• Updated and relayed documentation related to pharmacy customer support issues and training new CSR hires.

• Assisted customer support with difficult calls when needed.

• Assisted customers with the analysis and troubleshooting of problems related to Healthcare electronic Data Capture transmission.

Pharmacy CSR – level 1 (1994-1995)

• Assisted customers with the analysis of problems related to Healthcare electronic Data Capture transmission.

• Logged call problems and reporting to supervisor.

McClures Department Store, Nashville TN 1992 – 1994

Receiving Clerk/Computer Operator/Assistant Manager

• Matched Store Offerings of merchandise to the needs and wants of customers.

• Performed all tasks related to receiving of merchandise from the point of delivery to floor display.

• Keyed and printed ticket orders from key requisitions of merchandise shipments.

EDUCATION

Tennessee Technology Center Nashville – Phlebotomy graduate 2008

Volunteer State Community College, Gallatin, TN - Pre-Professional Applied Science curriculum - 2008

Glencliff High School, Nashville, TN - Diploma with Honors - 1990

SKILLS

BLS/Healthcare CPR certification; Phlebotomist Certification; Microsoft Word, Excel, Access (Advanced level); ECSS and FETest manual POS claims processing software

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