Guest Service Representative

Crystal Lovely

*** *. ******* ***, *******, MA **176•C: 781-***-****•*******.*.******@*****.***

OBJECTIVE:

To obtain a full-time position as a multi-skilled candidate using the various

skills developed while working at temporary and part-time jobs.

SKILLS

•Motivated and self directed individual

•Advanced in Microsoft Office

•Types over 60 words per minute

•Management experience

•Experience working independently and as part of a team

•Excellent communication and interpersonal skills

EXPERIENCE

US Census Bureau Woburn, MA

Crew Leader (Temp to hire) 4/2010-8/2010

•Supervised a team of 15 people; trained new employees

•Streamlined training process from 6 hours to 2 hour

•Motivated team members; had weekly progress meetings

•Notified new employees of locations, dates and times of training

•Completed performance evaluations; reviewed and approved payroll

Measured Progress Dover, NH

Quality Assurance (Temp to hire) 5/2008-8/2008

•Compared data using Microsoft Access and Excel

•Proof read and corrected reports and data

•Entered data into company computer system

CCS Companies Portsmouth, NH

Third Party Collection Support (Temp to hire) 7/2006-1/2007

•Greeted and assisted customers; operated a multi-line phone system

•Used DAVOX system to contact potential and existing clientele

•Sorted and distributed inter-office mail; edited, copied, and collated documents

Office Team Portsmouth, NH

Receptionist (temporary Receptionist for IBM, SAU 50 and Orion Seafood) 2/2006-7/2006

•Monitored entry access; answered calls using a multi-line phone system

•Sorted and distributed incoming mail; kept inventory of office supplies

•Transcribed meetings; delivered notes to superintendent at SAU 50

Lake Sunapee Country Club New London, NH

Front Desk Receptionist (Seasonal) 5/2005-10/2005

•Assisted clients with wedding services and room options

•Managed front desk; trained co-worker for front desk position

•Took inventory and ordered office supplies

VOLUNTEER EXPERIENCE

Next Level Church Newington, NH

•Teach Sunday School classes to children ages 3-5 2009-Present

•Assists church with special projects as needed

Kelsi Bucknam Foundation Dover, NH

•Organized events; budgeted incoming and outgoing funds 2010-2011

•Networked with outside resources; introduced organization at fund raising events

EDUCATION

New Hampshire Technical Institute Claremont, NH

MS Office Suite Course 2005

GED 2001

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