Manager Team Leader
Resume:
KRISHNA DHUMAL
N.G Galaxy,Beverly Park,
Mira-Road(East)
Thane 400 107.
Mobile:932-***-****, (R) 022-********,
Email: yh92nn@r.postjobfree.com
PERSONAL DETAILS
Date of birth 17th August 1976
Martial Status Married
Language known English, Hindi and Marathi
Hobby Cricket, Football, and Traveling.
EDUCATION
CHETNA COLLEGE - MUMBAI UNIVERSITY Mumbai
Bachelors of Commerce – 1997-98
CHETNA COLLEGE - MUMBAI BOARD Mumbai
Higher Secondary Certificate – 1994-95
K.E.S HIGHSCHOOL – MUMBAI BOARD MUMBAI
School Secondary Certificate – 1992-93
N I I T MUMBAI
Diploma in Software Application
EXTRA CURRICULAR ACTIVITIES
Competent in MS-Office (Word, Excel, PowerPoint), Tally 7.1 & SAP 6.0 P92.
Excellent knowledge of working on various applications.
Excellent knowledge of browsing Internet and corresponding via e-mail.
WORK EXPERIENCE
Present occupation: Since Aug 2005 Till date
Royal Bank of Scotland Business Services Private Ltd –RBS - BPO (ABN Amro Central Enterprises Ltd.)
“BPO Executive (RBS Band Level -2)”-ABN AMRO OPERATIONS -Payables & Month End Reporting
March 2010 to till date for ABN AMRO Private Banking – Hong Kong, Singapore & UAE
Month End Reporting in RBS
Maintain the Financial Modules in SAP as per company policy related to Accounting Management.
Preparation of manual journals on monthly basis based on the facts and findings every month.(Amortization,Cost Allocation & Depreciation)
Clearing WASH accounts for Balance Sheet lines before month end close.
Preparation of MIS Report i.e. Employee Spend report, Cartesis Report, Ageing Report, Asset Reconciliation Report for onshore after Month End Activities.
Reconciliation of Inter Company, P & L and Balance Sheet accounts.
Executing Payment run in SAP for re-imbursement of Claims and Invoices to upload in AOL system. Also clearing queries/rejection in AOL for Global Transaction Services (GTS Team).
Additional Activities in RBS
Mapping process in ARIS application for Department.
Providing adequate support to respective Business Unit controllers (Finance).
Assist Team Lead for proper leave utilization and creating back up as cross-functional trainings. Ensure effective & working substitute for the responsible process within the department.
Maintaining strong liaise with onshore at an over all level in process.
Maintaining the SLA, adhering to KPI & Score card discussion with onshore clients.
Assist Team Lead/Manager to maintain Internal Audit Rating through AYIC –Are You in Control, Risk and Compliance.
Following strict adherence to ISMS policy & ISO requirements.
Pro actively support onshore team at the time of year-end to close all books of accounts.
Royal Bank of Scotland
Process: Credit Cards - Client Response Unit
Worked as a Sr. Officer
Job Profile:
Reverting to customer queries & complaints through e-mail
Authorizing & processing written documents as per the customers requirement
Giving Feedback to team members
Taking Escalations
Floor Managing
Team Mentoring
Handling customer querie
Reliance Infostreams Pvt. Ltd. May’03 to July’05
Team Member
Worked with Reliance Infostreams (P) Ltd as a Team Member and handled inbound calls for V I P help desk and NRI customer’s. In this process one should have capacity to handle high volume and deliver excellent quality.
Responsibilities:
• Sending itemized bills to the customers.
• To change the tariff of the customers.
• Calculate the termination amount.
• Responsible for training new recruits on Product and Process.
• Solving the queries of the new hires.
• Preparing daily productivity reports of the team for sending to the Team leader.
Andromed Mkting (P) Ltd. Dec’99 to April’05
Team Leader
Worked with Andromed Mkting (P) Ltd as a Team leader and handled a team of 6 people and 2 tele mkting executive; for credit card’s and personal loan’s.
Responsibilities:
• Hiring and training new people.
• Setting target’s for the team.
• Setting corporate sale’s deals.
• Preparing daily sale’s and lead’s MIS reports of the team for sending to the Team Manager.
Mumbai: 20 /10 /2012 Krishna Dhumal.
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