**** **** ****** **

Ennis, Tx *****

972-***-****

ERICA C. PEREZ

Objective _______________________________________________

Obtain an opportunity to utilize customer service and Clerical skills.

Profile

Successful experience in customer service, excellent skills with Microsoft Word, Microsoft Excel, PowerPoint, Outlook, team player, well organized, self-motivated, known to motivate others. Experienced and knowledged in nephrology, urology, medical terminology, medical assistance, JCAHO, HIPAA and other medical protocols

Work History

June 11- Dec 11 Verizon Cellular Sales/(ECRP Cellular Inc) Waxahachie, Corsicana, Ennis, TX- Independent Sales Professional / Store Anchor, (Owner/Manager)

Assist new and current customers with their product or phone bills

Take payments for new products and phone bills Balance end of day cash drawer

Train new employees

Provided specific store tasks and policies

Travel to different stores in our area

Attending monthly meetings

Inventory store stock and re-order

Outside marketing

Clerical (fax, email, scanning, computer software)

Dec 08- Jun 11 AT&T Cellular World Ennis, TX Customer Service Consultant, Assistant Manager

Successfully acquired an average of 40 new customers per month

Describe product to customer explained in detail and care of their merchandise

Balance end of day cash drawer

Train new employees provided specific store tasks and policies

Inventory store stock and re-order

Answer incoming calls

Assist customers with any discrepancies in their phone bills

Jul 08- Aug 09 Direct Energy Ennis, TX Customer Representive (Call Center)

Answer incoming calls regarding electric bill

Enroll new customers

Take payments and update accounts from customers

Oct 06 –Jan 08 Beall’s Department Store Ennis, TX Customer Service Associate

Cashier stock inventory

Signage for department

Assist customer

Inventory stock

Oct 03 –Oct 06 Children’s Medical Center of Dallas Dallas, TX Volunteer (child care, concierge)

Deliver to patient rooms

Sitting with patients

Clerical duties

Supervise patients in play room

Stock inventory

Cashier

Strengths and Achievements

Fast learner

Excellent communication skills

Energetic work attitude

Top sales performer award

Best action representative award

Earned most outstanding team service award

Education

Ennis high school 2003

El Centro College 2003- 2005 Business

Navarro College 2008-2011

Certifications

Certified Nursing Aide

Certified Selling for Success

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