Customer Service Manager
Resume:
Jacquelyn M. Coleman
Freeman, VA 23856
************@*****.***
________________________________________
OBJECTIVE
Obtain a position in order to provide excellent administrative assistance and customer service.
QUALIFICATIONS
My education and work experience has helped me develop strong leadership skills, as well as the skills needed to work as a team player. Challenges are a learning tool for me. My personality allows me to connect with many different types of people in order to build a better understanding of all people.
EDUCATION
Centura College, Virginia Beach, VA Present
Bachelor of Science Degree in Business with a Concentration in Management
Expected Graduation 02/2012
Completed Para-Professional Assessment in Education 2005
Southside Virginia Community College, Alberta, VA 2004-2010
Associate of Applied Science Degree in Administrative Support Technology
Brunswick Senior High School, Lawrenceville, VA 1994-1997
Diploma
EMPLOYMENT
Office Manager Jackson Hewitt Tax Service, Lawrenceville, VA 1997-2010
• Prepared schedules for an eight member office staff
• Prepared income tax return forms for individuals and small businesses
• Reviewed financial records, such as prior tax return forms, income statements, and documentation of expenditures to determine forms needed to prepare return
• Interviewed clients to obtain additional information on taxable income and expenses and allowances
• Consulted tax law handbooks or bulletins to determine procedure for preparation of atypical returns. Occasionally verified totals on forms prepared by others to detect errors of arithmetic or procedure
• Answered multiline phones, greeted customers, set appointments
• Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.
• Compose and distribute inter-departmental memorandums (e-mail, documentary and voice) ensuring timely delivery and receipt of important information while at the time maintaining confidentiality
• Create and modify documents such as reports, memos, and letters using word processing, spreadsheet, database and/or other presentation software such as Microsoft Office
Manufacturing Technician Philip Morris USA, Richmond, VA 2006-2008
• Stocked machines in order to keep production flowing
• Provided janitorial services
• Sealed cases to ensure freshness of the products
Tutor Southside Virginia Community College, Alberta, VA 2004-2005
• Assisted students in problem areas such as English, mathematics, science, and computer technology in their college curricula
Assistant Manager in Training Advance Auto Parts, Emporia, VA 2001-2003
• Supervised an eleven member team
• Assisted customers in finding the correct automotive part by using catalogs and price lists to identify parts their customers need
• Handled customer inquiries, complaints, and questions in reference to automobiles
• Put up stock, completed inventory cycle counts and ensured customer satisfaction
• Discussed use and features of various parts based on knowledge of machines or equipment.
REFERENCES
Available upon request
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