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Customer Service Quality Assurance

Encino, CA
August 15, 2012

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Cathy Koivu

805-***-**** or 661-***-****


Simi Valley High School

Moorpark College

Alcoa Fastening Systems October 2004 / January 2010

Title: Admin. Assistant Office Assistant

Duties consisted of the following:

Creating Reports in Excel using Pivot Tables.

Office Outlook, Word, Excel, Oracle, AS400.

Calculating using Ten Key.

Outlook program, emails, calendar, contacts.

Bringing up Department Calendars for Scheduling Meetings.

Creating a Sales Order Invoice document from Oracle Database.

300+ Orders daily.

Printing out Invoices.

Reviewing Orders against Invoices and QC procedure.

Credit Card Payments for Accounting and Billing.

Customer service for billing and sales.

Mailing Domestic and International Invoices.

Answering Calls providing Customer Service.

Yearly updates on Job Description Reports for Quality Assurance.

Checking in Visitors, foreign and domestic identification.

Setting up and Ordering Catering for Office Meetings.

Scheduling Outings and Volunteer events.

Creating News letter and distributing.

Updating bulletin boards with HR and Sales Profit documents.

Alerting IT for Information Security Issues.

TSA Certification Holder.

Filing Packing Slips from Shipping.

Filing Orders with detailed parts Information from Our Mfg. Sites.

Copying, Scanning, Faxing.

Global Customer Service Computer Program ( GCS ).

Responsible for Emergency Procedure Drill.

Bank Costs and Bill Statements Reconciliation.

Monthly Safety Meeting Organization.


Jim Vigdor 805-***-****

Kim Ball 805-***-****

Simi Valley Hospital March 1999 / January 2002

Title: Switchboard Operator

Duties consisted of the following:

Opening or Closing Switchboard.

Answering incoming calls for 200+ lines.

Answering Calls from Patients Rooms.

Transferring Calls to different Departments.

Organizing Patient Files.

Overhead Emergency Paging for Drs. And Hospital Codes.


Admitting Information and ID cards for Charts.

Daily Census Report in Excel.

Receiving and Sending Emails in Outlook.

Word Report for Patient Room Listings and Phone Extensions.

AS400 Computer System.

Securing Office.

Copying, Filing.

Preparing for Group Meetings.

Preparing information Packets for patients or their families.



Typing 60 wpm.

Data Entry 11,000 KPS.

10 Key.

Filing, faxing copying.

Excellent Customer Service

Excel, Oracle, Word, Outlook

Computer friendly.

AS400 and other programs.

10 Plus years experience in an office environment.

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