Manager Customer Service
Resume:
John S. Tomassilli
Pataskala, OH 43062
************@*******.***
PROFILE
A self-motivated, results oriented individual with a solid background in ISO/Total Quality Management, Just in Time methodology, labor, sales, and clerical management in a highly competitive service industry.
*Experience in managing, supervising and training all management, clerical and labor employees.
*Experience in the recruitment and hiring of employees.
*Good people skills: building relationships with customers, employees, and superiors.
*Trained in Hazardous Materials, OSHA, DOT, TSA, and Drug & Alcohol Awareness programs.
PROFESSIONAL EXPERIENCE
RYDER INTEGRATED LOGISTICS (6/05-Present)
Logistics Manager, Marion, OH
Work in a private company’s processing plant to implement sold process management in a logistics operation. Manage customer satisfaction through execution and adherence to pre-established customer success factors. Manage all areas of transportation, safety, DOT regulations, profit and loss responsibility and customer service.
FEDEX GROUND (12/04-6/05)
Smart Post Linehaul Service Manager, Pittsburgh, PA
Manage and oversee 12 Hub locations nationwide. Implement routes, schedules, carriers, and rates for start up operation. Monitor service and cost of freight from pickup at the customer’s dock, to the delivery points at Bulk Mail Centers, Destination Delivery Units, and Sectional Center Facilities.
AIR GROUND XPRESS (11/01-8/04)
Heavyweight Transportation Manager, Pittsburgh, PA
Manage 15 local and 45 linehaul drivers in daily handling of air and ocean shipments. Transport and monitor import, export and domestic shipments for freight forwarders from JFK, EWR, PHL, BWI and PIT. Oversee local P&D operation and daily dock operation to ensure customer requirements are met in an efficient and cost effective manner. Manage profit and loss statements, revenue reports and cost of sales.
EAGLE GLOBAL LOGISTICS (1/98 – 5/01)
Manager-EFS Station Group, Pittsburgh, PA
Lead, direct and oversee daily ground transportation operations to ensure customer requirements are met. Manage profit and loss statements, drivers, dock workers, supervisors, sales representatives, and clerical employees.
ROADWAY EXPRESS, INC (3/88 TO 1/98)
Terminal Operations Manager, Cleveland, OH (11/95 to 1/98)
Manage a team of 45 union employees, 5 sales representatives, 8 supervisors, 2 garage employees, and 9 clerical employees in routing and distribution of multi-million dollar, time-sensitive shipments.
Weight and Inspection Manager, Akron, OH (6/95 to 11/95)
Responsible for implementing weight and inspection corrections at 147 door breakbulk facility.
District Work Methods Manager, Akron, OH (5/94 to 6/95)
Accountable for productivity at 25 satellites and 1 breakbulk in a 4 state area.
Terminal Operations Manager & Supervisor, Youngstown, OH (8/90 to 5/94)
Supervisor, Indianapolis, IN (3/88 to 8/90)
EDUCATION
Youngstown State University, Youngstown, OH
Bachelors in Marketing Management
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