Customer Service Manager
Resume:
**** ****** **, ****** ****, TX ***** 281-***-**** ********@*******.***
Cheryl Hodges
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Personable and responsible person with 25 years of experience working in fast-paced environments. Solid team player with great positive attitude. Friendly Sales Associate with over 25 years experience working in diverse retail and customer service environments.
Energetic and reliable Retail Sales Associate with 25 years experience in a high-end merchandise environment.
Experience
5/86-5/12 JCPenney Friendswood, TX
Training Supervisor
Earned management trust by serving as key holder, responsibly opening and closing store. Greeted customers entering the store to ascertain what each customer wanted or needed. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation. Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. Trained new employees by providing knowledge of specific store tasks and policies. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Accomplishments include earning highest marks for customer satisfaction, company-wide. Also created excellent customer relationships that helped to maintain many loyal shoppers.
3/02-3/03 LIL Angels Houston, TX
Photography Assistant
Assisted in setting up backdrops, lighting, and other camera equipment. Helped dress clients in outfits. Helped setting up poses and props. Packed away equipment and helped clean to move to the next location.
Strengths
Shipping and receiving
Customer service
Credit card processing
Excellent communication skills
Photography
Fast learner
Leadership Skills
Floor set design and visual displays
Large cash/check deposits
Training development
Markdown/promotional procedures
Cash management
Store maintenance
Inventory control
Education
08/79-06/84 Calallen High School Corpus Christi, TX
High School Diploma
Thomas Asomani
Manager
JCPenney
100 Baybrook Mall
Friendswood, TX 77546
Anne Lafettie
Supervisor
JCPenney
100 Baybrook Mall
Friendswood, TX 77546
References
Donna Tholan
Supervisor
JCPenney
100 Baybrook Mall
Friendswood, TX 77546
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