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Customer Service Manager

Location:
Houston, TX, 77573
Salary:
12.00 per hr
Posted:
August 17, 2012

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Resume:

**** ****** **, ****** ****, TX ***** 281-***-**** yh2c3l@r.postjobfree.com

Cheryl Hodges

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Personable and responsible person with 25 years of experience working in fast-paced environments. Solid team player with great positive attitude. Friendly Sales Associate with over 25 years experience working in diverse retail and customer service environments.

Energetic and reliable Retail Sales Associate with 25 years experience in a high-end merchandise environment.

Experience

5/86-5/12 JCPenney Friendswood, TX

Training Supervisor

Earned management trust by serving as key holder, responsibly opening and closing store. Greeted customers entering the store to ascertain what each customer wanted or needed. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation. Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. Trained new employees by providing knowledge of specific store tasks and policies. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Accomplishments include earning highest marks for customer satisfaction, company-wide. Also created excellent customer relationships that helped to maintain many loyal shoppers.

3/02-3/03 LIL Angels Houston, TX

Photography Assistant

Assisted in setting up backdrops, lighting, and other camera equipment. Helped dress clients in outfits. Helped setting up poses and props. Packed away equipment and helped clean to move to the next location.

Strengths

Shipping and receiving

Customer service

Credit card processing

Excellent communication skills

Photography

Fast learner

Leadership Skills

Floor set design and visual displays

Large cash/check deposits

Training development

Markdown/promotional procedures

Cash management

Store maintenance

Inventory control

Education

08/79-06/84 Calallen High School Corpus Christi, TX

High School Diploma

Thomas Asomani

Manager

JCPenney

100 Baybrook Mall

Friendswood, TX 77546

817-***-****

Anne Lafettie

Supervisor

JCPenney

100 Baybrook Mall

Friendswood, TX 77546

409-***-****

References

Donna Tholan

Supervisor

JCPenney

100 Baybrook Mall

Friendswood, TX 77546

409-***-****



Contact this candidate