Administrative Assistant Customer Service
Resume:
Toronto, Ontario, M*N *K3 Katie Davidge
Cell: 416-***-**** Email: ********@******.***
EXECUTIVE ASSISTANT/ADMINISTRATIVE ASSISTANT
Organized and disciplined professional with an outstanding background of exceeding expectations, providing quality work and industriously playing a key role in the company’s administration infrastructure.
Special Abilities:
1. Excellent Windows-based skills including, Outlook, Word, Excel, PowerPoint, Lotus Notes and MAC.
2. Self-starter; team player and excellent communicator; performs well under pressure; achieves goals and has highly developed planning skills.
3. A resourceful, persistent, motivated, versatile, confident individual with common sense and good judgement.
4. Can work independently and can be relied upon to exercise discretion and tact when performing duties and has excellent client relations skills.
5. Works well in a crisis and pressure situation.
Core expertise includes:
Executive and Administrative Support IT Support
Financial Institutions Advertising
Public Relations Healthcare
Professional Experience
St. Michael’s Hospital May 2010 – April 2012
Health Design Lab
Toronto, Ontario
MANAGER AND RESEARCH ASSISTANT
1. Extensive calendar management.
2. Expense reports, budget management.
3. Administrative duties i.e. filing, photocopying, mailing documents.
4. Researching for articles, formatting articles to be published.
Visual Eye Clinic
CLINICAL ASSISTANT
1. Scheduling patient appointments using hospital scheduling system.
2. Ensured patient letters sent in a timely manner.
3. Faxing reports to various clinics.
4. Triaged calls from patients and families regarding appointments.
5. Liaising with medical staff in a professional manner.
SENIOR ADMINISTRATIVE ASSISTANT(Contract) December 2008 – May 2010
1. Extensive calendar management, travel arrangement, taking minutes of meetings.
2. Expense reports, budget management.
3. Administrative duties i.e. filing, photocopying, mailing documents.
Katie Davidge Page II
Miller Thomson (Law firm) September 2007 - December 2008
Toronto, Ontario
EXECUTIVE ASSISTANT
1. Personal support to a very prestigious gentleman (ex Prime Minister, Mr. John Turner) and one lawyer.
2. Extensive calendar management and travel arrangements.
3. Expense reports, reconciling invoices, billings, dictation, compiling personal correspondence.
4. Administrative duties i.e. filing, photocopying, mailing documents.
5. Responsible for all office administration.
Westwind Partners Inc (Investment Banking) July 2005 – September 2007
Toronto, Ontario
EXECUTIVE ASSISTANT
1. Administrative support to a Vice President and two Managing Directors in the Technology, Healthcare and Mining sectors.
2. Travel arrangements, calendar management, reconciling expense reports.
3. Trouble shooting for client information.
4. PowerPoint designs, event management.
5. General administrative duties.
High Road Communications (Public Relations) February 2000 – June 2005
Toronto, Ontario
GROUP ASSISTANT
1. Accredited for realigning the courier mailing service to reduce costs by 50% and enhance customer service. Process included analyzing the daily courier transactions and evaluating the pricing structures provided by the suppliers.
2. Consolidated courier service to one supplier and streamlined the operations by faxing a list of the destinations for the deliveries.
3. Recognized within the office as the IT trouble-shooter, tasked with resolving and repairing minor software, email and hardware problems for the 30-person office.
4. Interaction with IT contract professionals for issues that could not be rectified internally.
5. Maintain a lean, efficient and effective office operation with strict controls over expenditures with a consistent view to optimizing resources and reducing costs. Indirectly oversee other administrative personnel, tasked with reception duties during the absence of a full time employee.
6. Managed staff travel bookings, reserved hotels, cars and airlines through appointed travel agent, worked to expedite travel time and optimized expenditures.
7. Interacted with a diverse clientele in person and over the telephone to assist them with their inquiries and directed to the appropriate staff member. Patiently and methodically worked with irate clients to amicably resolve their outstanding issues.
8. Tabulated managers’ credit card transactions and collated invoices for forwarding to accounting.
9. Assembled reports for management and distributed to relevant personnel. Monitored various media outlets for staff, compiled and distributed press kits and new business packages.
10. Acted as the company’s liaison with office equipment and service contractors to expediently repair equipment.
Education
Ryerson University (PR Course) 1999
Contact this candidate