Customer Service Manager

STEVEN R. ASHBY

**** ***** ***** ****

CLAREMONT, NC 28610

HOME: 828-***-**** CELL:304-***-****

ygkulo@r.postjobfree.com

OBJECTIVE: MY OBJECTIVE IS TO MOVE INTO A LONG-TERM CAREER POSITION WITH A CONSISTENT, OUTSTANDING ORGANIZATION.

EDUCATION: JANUARY 1996 - APRIL 2000

UNIVERSITY OF CHARLESTON

BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION

COMPUTER EXPERIENCE: WINDOWS ME AND XP

MICROSOFT OFFICE 97 / 2000, AND OPEN OFFICE

AS400-TIMS MEDICAL BILLING/ A/R SOFTWARE

AS400-TIMS, TERMLITE, AND MADDENCO A/R, SHIPPING AND RECEIVING SOFTWARE

ORACLE SOFTWARE AND CERIDIAN PAYROLL SOFTWARE

EXCEED WINDOWS BASED POS, A/R, AND SHIPPING RECEIVING SOFTWARE

WORK EXPERIENCE:

S & S TIRE: OCTOBER 2007-PRESENT

OFFICE OPERATIONS MANAGER

· ASSISTED WITH ACCOUNTS RECEIVABLES / PAYABLES AND MANAGED RETURN CREDIT PROCEDURES

· ASSISTED WITH PROCUREMENT FOR WAREHOUSE INVENTORY AS WELL AS OFFICE INVENTORY

· HANDLED CALCULATION AND REPORTING OF DAILY BUSINESS FINANCIAL OPERATIONS

· SUPPORTED IMPLEMENTATION OF PROACTIVE BUSINESS STRATEGIES, INCLUDING THE SETTING AND APPROVING FOR BRANCH’S PRODUCTIVITY AND ROUTE PROFITABILITY GOALS

· PLANNED AND DIRECTED BRANCH’S WAREHOUSE AND DELIVERY DEPARTMENTS ACHIEVING STATED TARGETS AND STANDARDS FOR FINANCIAL PERFORMANCE AND QUALITY

· ASSISTED WITH DIRECTING LOCATIONS PERSONNEL MANAGEMENT AND DEVELOPMENT FOR WAREHOUSE AND DELIVERY DEPARTMENTS - INCLUDING RECRUITMENT, SELECTION, DISCIPLINARY PROCEDURES, PAYROLL AND GRIEVANCES, COUNSELING, TRAINING AND DEVELOPMENT, SUCCESSION PLANNING, MORALE AND MOTIVATION

· COORDINATED ALL INVENTORY PROCEDURES AND SYSTEMS

· RESPONSIBLE FOR DELIVERIES FOR THE BRANCH USING THE MOST COST EFFECTIVE METHOD AND SUPPORTED PROFIT PLAN STRATEGIES FOR EFFICIENT USE OF ALL EQUIPMENT AND FACILITIES

· COMPLIED WITH COMPANY DIRECTIVES CONCERNING HEALTH AND SAFETY PROGRAMS

· ASSISTED WITH GENERATION OF BUSINESS-TO-BUSINESS SALES FOR NEW ACCOUNTS AND EXISTING ACCOUNTS

AMERICAN TIRE DISTRIBUTORS: APRIL 2005- OCTOBER 2007

ASSISTANT GM OPERATIONS MANAGER

· SUPPORTED IMPLEMENTATION OF PROACTIVE BUSINESS STRATEGIES, INCLUDING THE SETTING AND APPROVING FOR BRANCH’S PRODUCTIVITY AND ROUTE PROFITABILITY GOALS

· PLANNED AND DIRECTED BRANCH’S WAREHOUSE AND DELIVERY DEPARTMENTS ACHIEVING STATED TARGETS AND STANDARDS FOR FINANCIAL PERFORMANCE AND QUALITY

· DIRECTED BRANCH’S PERSONNEL MANAGEMENT AND DEVELOPMENT FOR WAREHOUSE AND DELIVERY DEPARTMENTS - INCLUDING RECRUITMENT, SELECTION, DISCIPLINARY PROCEDURES, PAYROLL AND GRIEVANCES, COUNSELING, TRAINING AND DEVELOPMENT, SUCCESSION PLANNING, MORALE AND MOTIVATION, AND PERFORMANCE EVALUATIONS

· COORDINATED ALL INVENTORY PROCEDURES AND SYSTEMS

· RESPONSIBLE FOR DELIVERIES FOR THE BRANCH USING THE MOST COST EFFECTIVE METHOD AND SUPPORTED PROFIT PLAN STRATEGIES FOR EFFICIENT USE OF ALL EQUIPMENT AND FACILITIES

· IMPLEMENTED AND COMPLIED WITH COMPANY DIRECTIVES CONCERNING HEALTH AND SAFETY PROGRAM

· GENERATED SALES REVENUE WITH EXISTING CUSTOMERS OF SPECIAL PRICED INVENTORY AND ESTABLISHED NEW BUSINESS WITH OUTGOING COLD CALLS TO DEVLEOP NEW REFERRALS

FOCUS ONE PROFESSIONALS: SEPTEMBER 2004- FEBRUARY 2005

ACCOUNTS RECEIVABLES REPRESENTATIVE

· WEST VIRGINIA, VIRGINIA, NORTH CAROLINA, KENTUCKY, AND OHIO MEDICAID,

MEDICARE, WORKERS COMPENSATION, AND COMMERCIAL INSURANCE COLLECTION

AND FOLLOW-UP FOR CUSTOMERS A-Z

· WORKED AGING ACCOUNTS REPORT, DAILY CORRESPONDENCE, EOBS/DENIALS

· OBTAIN AUTHORIZATIONS AND RE-AUTHS FOR CERTAIN CODES FOR PAIN

MANAGEMENT

· MEDICAL TERMINOLOGY, ICD-9 AND HCPCS CODING

ROTECH HEALTHCARE INC: JANUARY 2004- AUGUST 2004

COLLECTIONS SPECIALIST

· WEST VIRGINIA, VIRGINIA, NORTH CAROLINA, AND PENNSYLVANIA MEDICAID

COLLECTION AND FOLLOW-UP FOR CUSTOMERS A-Z, AS WELL AS TRAINED OTHER EMPLOYEES WITH REGARDS TO COMPUTER SYSTEM AND THE PROCESS OF BILLING/COLLECTIONS

· WORKED AGING ACCOUNTS REPORT, DAILY CORRESPONDENCE, EOBS/DENIALS

· OBTAIN AUTHORIZATIONS AND RE-AUTHS FOR CERTAIN EQUIPMENT

BOLL MEDICAL: JUNE 2002- OCTOBER 2003

BILLING REPRESENTATIVE

· WEST VIRGINIA MEDICAID AND WELFARE, CARELINK, OHIO WELFARE, AND KENTUCKY

WELFARE ACCOUNTS RECEIVABLES AND FOLLOW UP FOR CUSTOMERS A-Z

· MICROSOFT WORD AND EXCEL FOR REPORTS AND WRITE

UPS, BILLING SOFTWARE

· DATA ENTRY FOR CERTIFICATES OF MEDICAL NECESSITY, PROVIDER

ID NUMBER ADDS AND UPDATES, AND AUTHORIZATIONS

WELLS FARGO ACORDIA NATIONAL: SEPT 2000 – JUNE 2002

CUSTOMER SERVICE REPRESENTATIVE

· HANDLE INBOUND AND OUTBOUND CALLS ON PEIA/CHIPS ACCOUNT

· MEDICAL TERMINOLOGY, ICD-9 AND HCPCS CODING

· DATA-ENTRY SKILLS, PC OPERATION AND BASIC PC SKILLS

· SEND OUT FAXES FOR VERIFICATION, PROVIDER ADDS, UPDATES

· PROCESS AND ADJUST MEDICAL CLAIMS

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