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Customer Service Sales

Location:
Oshawa, ON, l1k 2m7, Canada
Posted:
August 07, 2012

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Resume:

August ****

Mr. Barry Wohl

Starlight Children’s Foundation

***-**** **** ******

Markham, ON L3R 0J1

905-***-****

Afternoon Mr. Wohl,

Please accept my attached resume in application for the position of “Special Events Coordinator” within your organization.

I have worked in the hospitality industry for the last several years growing professionally and developing a successful career in catering and event coordinating. I feel that I am an ideal candidate for this position. Over the years I have consistently proven I am able to increase the company's client base and sales, while maintaining a loyal clientele. My experiences are broad, and I have coordinated events that ranged from high profile functions with few financial constraints, to meeting expectations of the budget savvy brides.

Further more, these experiences have taught me to be exceptionally organized and multi task orientated, with an impeccable record of customer care and satisfaction. I am an extremely hard working individual who thrives under pressure meeting the tightest of deadlines. Combined with my ability to work as a valuable team member or independently, I feel that I fill all the requirements you are looking for and in time will surpass all your expectations in this position.

A few of my additional skills & abilities that will help maintain your department’s success are:

• Highly proficient in Event Central, Microsoft Office, Word and Excel

• Motivated self-starter with a strong desire to learn

• Over come challenges by thinking critically and creatively

• Builds rapport with others in a all diverse environments

• Ability to speak, write and listen effectively

• Organize ideas and thoughts logically and communicating to others clearly

Please don't hesitate to contact me directly to discuss my qualifications for this position in person.

Thank you for your time and I look forward to hearing from you.

Sincerely,

Elizabeth Chung

647-***-****

ELIZABETH CHUNG

1290 Dartmoor Street, Oshawa Ontario L1K 2M7

647-***-****

_______________________________________________________________________

CAREER OBJECTIVE

Securing a business development position where my strong customer service and relationship building skills will be highly utilized as an Events Coordinator.

PROFILE

• 10 + years of professional experience as a Catering and Event Coordinator

• Hospitality and Tourism Event Diploma from Centennial College

• Extremely organized, with the ability to thrive under pressure and meet tight deadlines

• Self-motivated business professional who maintains a very high level of customer service standards and satisfaction

• Smart Serve Certified

Professional Employment Experience

Catering Sales and Event Coordinator – Arcadian Court, Toronto 2006 - 2011

• Conducted initial meeting and site tours with potential clients

• Answered incoming calls, internet inquires and questions from walk in guests

• Ensured that contracts were signed and ensured that deposits and payments were received on time as per specified terms

• Coordinated events that ranged from 150 to over 700 attendees

• Worked with event budgets from $15 000.00 to $100 000.00

• Consistently worked in close contact with each client confirming final menu details, floor plans and event agendas

• Menu tastings with clients to confirm final menu details

• Secured and confirmed special client requests {i.e. Décor, Entertainment, AV}

• Assisted the Banquet Manager on the day of each event with set up and execution of the event to the client's satisfaction

• Distributed all event BEO orders to individual departments

• Ensured monthly catering sales were met, if not surpassed

• Assisted in the execution of the department's sales, marketing & business plans

• Coached and trained new office members

• Worked on special projects as requested by the managers

• External catering orders, deliveries and invoicing

Catering Coordinator and Catering Manager – Radisson Hotel, Markham 2005 - 2006

• Confirmed menu and full event details, and received deposits and payments

• Prepared function contracts, distributed final BEO'S to relevant departments

• Confirmed availability of meeting space and ballrooms

• Sent contracts to clients for signatures

• General Office duties {answered phones, filing, initial inquires}

Sales and Catering Coordinator – Empress of Canada, Toronto 2005

• Conducted Initial meeting with clients

• Confirmed final event details and menus

• Documented deposits for received payments

• Sailing and docking times with Captain

• Completed cold calls to potential clients for afternoon or evening cruises

Sales and Marketing Coordinator - Pantages Suites Hotel & Spa, Toronto 2004 - 2005

• General office duties, answered phones

• Assembly of sales and marketing materials for clients

• Site tours of hotel’s suites

• Distribution of Gift and special promotion certificates

Event Coordinator – The Eglinton Grand, Toronto 2003 - 2004

• Completed site inspections with potential clients

• Ensured that contracts were signed and ensured that deposits and payments were received on time as per specified terms

Catering Coordinator – Arcadian Court, Toronto 2000 - 2003

• Worked in close contact with each client by confirming final menu details, floor plans and event agendas

• Assisted the Banquet Manager the day of each event with set up and execution of the event to the client's satisfaction

• Conducted Initial meeting with clients

• Answered incoming calls and greeted walk in guests

• Ensured that contracts were signed and ensured that deposits and payments were received on time as per specified terms

• Distributed week event Banquet Event Orders to individual departments

• Special projects as requested by the managers

• External catering orders, deliveries and invoicing

Additional Work Experience:

M.I.T. (Manager in Training) – Carters Osh Kosh Current

• Providing excellent customer service

• Promoted to Key Holder in less than two months

• Delegate opening and closing procedures to staff

• Responsible for cash closing and deposits

EDUCATION BACKGROUND

Hospitality & Tourism Administration Diploma 1994 - 1997

Centennial College of Applied Arts & Technology



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