Customer Service Sales
Resume:
Jill R. Forward
Schaumburg, Il 60193
Cell 847-***-****
*****@***.***
Education: Bachelors Degree in Law enforcement and Justice Administration
December 2002
Western Illinois University
Major: Law Enforcement and Justice Administration
Minor: Sociology
Work EXPERIENCE:
Internship: 18th Judicial Circuit Court of Probation and Court Services in Dupage County
Wheaton, Illinois. August 2002 through November 2002. Areas of exposure included investigative work and probation procedures, initial interviews of defendants, courtroom observation, DUI monitoring and evaluation assistant work.
Security Officer
March 2010 to Present
Securitas Securities
• CCTV surveillance of premises
• Foot patrol of building and parking lots
• Observe and report documentation
• Providing safety to all employees and clientele
Auxiliary Police Officer
November 2004 to April 2008
Schaumburg Police Department
• Booking and Lockup keeper
• Issuing parking tickets and traffic control
• Matron duties
• Partial LEADS certified
Loss Prevention Specialist
May of 2003 to May of 2006. January 2008 to November 2008
Marshall Fields and Macys, Woodfield mall and Northbrook mall.
• Physical and CCTV surveillance of store area
• Apprehension of shoplifters and dishonest employees
• Investigations of cash, credit and theft fraud
• Responsibility of providing safety to customers and employees
Service Officer
May of 2006 to September of 2007
Elmhurst Police Department
• Traffic control and accident assistance
• Finger printing and LEADS certified
• Matron duties and desk work
• Animal control
• Parking enforcement
• LEADS certified
Sales Associate
May of 2002 to November 2003
Marshall Fields, Woodfield Mall, Schaumburg Illinois
• Worked with guests on a friendly basis to provide service
• Kept selling areas clean and organized for visual and safety purposes
• Worked in handling registers and money transactions in each department.
Desk assistant
Fall of 2000 to spring of 2001
Higgins Hall, Western Illinois University
• Provided Information to students with services
• Responded to emergency situations within the residential housing
YMCA Camp Counselor
YMCA of Schaumburg, Illinois
• Worked with young students on recreational skills and educational activities
• Experienced outdoor adventures with other campers and staff
• Taught and practiced safety procedures to protect themselves
Retail sales
Strouds Linen Company, Schaumburg IL
• Customer sales with merchandise and accessories
• Worked in stock room with organizational skills
• Displayed visual layouts and organizations of merchandise
Affiliations
• Investigators Club
• Western Illinois University Law Enforcement Administration club
Schaumburg Police Department Citizens Academy 2001
• Twelve week course with the department, community and special agent speakers discussing law enforcement tactics, procedures and process.
Certification
• First AID/ CPR license certification through the Village of Schaumburg and the City of Elmhurst Police Department.
• Non-Violent Crisis Intervention certified from Marshall Fields and Macys.
• PERC card and TWIC card obtained through Securitas Securities.
Skills
• Computer data entry with Microsoft PowerPoint, Microsoft word, and other Microsoft works.
• Interpersonal working skills with customer service.
• Desk and administrative assistance.
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