Customer Service Representative

Sharnei Carter

**** **** ******* #*-* • SACRAMENTO, CA 95823

PHONE: 626-***-**** • E-MAIL: **************@*****.***

Professional Qualifications

• Strong interpersonal skills that enable excellent work within a team as well as an individual

• Creative problem solver, detail-oriented, with strong written and verbal communication skills

• Highly organized with demonstrated ability to work in a fast-paced environment

• Adapt quickly to new and evolving environments.

Professional Experience

CALIFORNIA CONSERVATION CORPS – Sacramento, California 2011-present

Office Technician/accountant

• Provide exceptional administrative support to peers and senior management. Success streaming office processes to increase efficiency and improve service.

• Adept with Microsoft Office (Word, Excel, PowerPoint, Outlook) and Cal Stars accounting software. Capable of managing complex, multiline telephones systems and typing 65 words per minute.

MONEY MART CHECK CASHING – Sacramento, California 2008-2010

Receptionist/Cashier

• Cashed a variety of different types of checks. Sold and promoted Visa’s. Sent money via western Union and provided loans to those who qualified.

• Served as initial point of contact for customers, vendors, and partners.

AMERICAN RED CROSS – Bakersfield, California 2006-2008

Customer Service Representative – Hurricane Katrina

• Answered multi phone-lines and speaking with the victims from Hurricane Katrina sending them money via Western Union.

EDUCATION AND TRAINING

JOHN MUIR CHARTER SCHOOL, Sacramento, CA 2004

High School Diploma

SACRAMENTO CITY COLLEGE, Sacramento, CA 2011-PRESENT

Accounting Officer 1, 2011

CAREER DEVELOPMENT TRAINING, Sacramento, CA July 3rd, 2011

HEALTH and SAFETY TRAINING, Sacramento.CA October 6th.2011

Worker Occupational Safety and Health (WOSH) Specialist

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