Sabrina Resume
Resume:
Sabrina Rahim
Springfield, VA 22152
Email: ****.***.*******@*****.***
Objective
To obtain a challenging position in a company, where I can utilize my skills and professionalism to improve company’s growth and increase profitability. I have my strong ability to identify the problem and resolving the problem by executing my analytical and technical theoretical thinking process to come with the problem solving strategies and taking a leadership role to implement to plan to resolve it. Also, have ability to meet my goals and objectives on-time.
Foreign Language Skill:
I am proud to be a multi-lingual person. Now a days the work place and the world-market has been diversified due to globalization, so understanding either with colleague and the business client is very important so that we can close the gap between us and make sure we can talk in the same language.
I can speak fluently in English, and Bengali (Bangladesh), conversation in Hindi (Indian) & Urdu (Pakistan), also able to read & write Arabic.
Additional Skills
Handled various work process with efficiency
Highly Professional and organization skills
Negotiation skill
Attention to details
Ability to work under pressure
Consulting with great patience and persistence during the conversation with client
Communication skill, professionally answer phone calls
Seminar : Train the trainer and managing diversity
Good typing speed(30wpm)
Computer skill: MS work, MS excel, MS Power point, Internet, Email, etc.
Educational Background:
• Bachelor in business administration/Management (University of Colorado at Denver. 2005)
Job Experience:
Marriot Hotel International Reservation Center San Antonio, TX.
Title: call center Assistant Manager(2007-2009)
Roles & Responsibility:
• Duties to opening the call with good greeting and confirming the customers need and continue the conversations.
Primarily responsible for interacting and maintained professional relation with the hotel’s client.
Duties to coordinate interview process for call center new hire team and trained new recruited assistant as per requirement.
Responsible to open daily email, answer phone calls and handle escalated issue and documented for future reference.
Responsible to manage and schedule appointment and events for employees.
Effectively answer all incoming call question from the client and explain our hotel policies and procedures.
Duties to opening the call with good greeting and confirming the customers need and continue the conversations.
Responsible to oversee group calendar and order office supplies, organize files.
Also responsible to maintained the sales sheets and reporting to the supervisor at the end of each day.
Managed multiple tasks in the call center office.
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Marriott call center Representative: (2007-2008)
• Responsible to take at least 100 calls in 8 hours shifts and made reservation for the clients professionally.
• Duties also included finding the Marriott hotel within a good location. And notify the future guest about the surroundings, such as tourist attraction, historical place nearby and inform about hotel rooms statuses.
• Also responsible to make sure to notify the customer about the current discounted rate, such as promotional or holiday or remind them if they are Government employee so that they can get reasonable rate.
• Made reservation for hotel events, conference, weeding reception, and convention.
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EDR (Electronic Data Process Company) associate with bank of America Denver, Colorado
Title: Sales Associate/ administrative (2006-2007)
Roles & Responsibility
Responsible to develop and conduct training classes
Designed sales form and expedite certain work task and responsible to improve productivity
Concealing with client & introduce company’s policy and regulation
Create a win-win situation for the company.
Macy’s department store , San Antonio Texas 1997-2001)
Title : Customer service /assistant of department manager
implemented Customer store policy, regarding return an exchange
Motivated to increase sales and store credit process.
Helped customer to introduce new product and explained the advantages of new use.
Mentoring new hire and conduct department training
Managed seasonal hire and assisted manager with hiring procedure and screening of candidate and coordination interview.
Created department employee schedule and participation in any leadership initiatives
Achieved employee of the month three times in a row for great customer service.
Voluntary works (2011- present)
Involve with “Charity Program”
Currently I am teaching children those who do not speak English well and they are from different countries such Bangladesh, India, Pakistan, in the weekends.
Reference:
Would be provided upon request
Contact this candidate