social service, customer service, data entry, scanner for med records
Resume:
Sheena Ard
******.***@*****.***
Fairfax, VA 22033
OBJECTIVE:
To obtain a position in the Washington DC Metro area related to Social/Political Science that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
PROFESSIONAL SUMMARY:
• Strong analytical skills required to solve difficult problems that may arise.
• Ability to work as a team player as well as an individual contributor at all times.
• Capable of handling multiple tasks in a fast-paced environment.
• Superb social skills including professionalism, courtesy, and a cooperative attitude.
• Excellent oral and written communication experience with various types of customers
• Solid experience in paying attention to details in regards to customer data information and assisting individuals in need of care.
• Familiar with MS Office products to include Word, Outlook, and Excel.
• Over ten years of customer service experience in supporting real estate, library, and mortgage industry clients.
• Over two years of certified nursing assistant experience working in nursing homes with over 150 beds.
• Experience working as a house parent for mentally disabled persons living on their own.
EDUCATION:
Troy University Troy, AL
Bachelors of Science: Social Science Minor: Political Science
Completion Date: March 2012
Relevant Coursework: Intro to Social Science Inquiry, Applications to Social Science Inquiry, Social Science Theory, Sociology of Small Groups, Social Aspects of Human Sexuality, Minorities in the US Social Studies, Social Prob in Contmp Society, Comparative Government, Sociology of Aging, Bureaucratic Politics, Foundations of Political Science, Political Theory, American Political Process, Intergovernmental Relation, Constitutional Law, Public Personnel Admin, World Politics
Chattahoochee Valley Community College Phenix City, AL
Associates in Science: Liberal Arts
Completion Date: 1997
CERTIFICATIONS:
Columbus Technical Institute Columbus, GA
• Customer Service Program Certification
• Completion Date: 1999
Associates Healthcare School Columbus, GA
• Certified Nursing Assistant Certification
• Completion Date: 1990
• Received Valedictorian and Perfect Attendance Awards
PROFESSIONAL EXPERIENCE:
2011 – present Roman Medical Group Columbus, GA
Medical Records Scanner
• Enter patient’s medical record information in the patient system by hand.
• Scan hard copy medical records as well as lab paperwork in the patient system.
• Assist physicians and nurses with locating patient’s medical records.
• Enter patient billing information by scanning encounter forms (billing receipts) in the system.
2000 - 2009 Greenpoint Mortgage Columbus, GA
2006 – 2009 Mortgage Insurance Representative
• Sent letters to mortgagors regarding the status of their mortgage insurance accounts.
• Contacted the proper parties to obtain the accurate information if data errors are detected.
• Reviewed and analyzed mortgagor’s insurance accounts to make sure the correct insurance amounts and due dates were set up correctly.
• If necessary, answered questions and occasionally provided documents via fax or email to the mortgagor’s insurance company.
• Helped and trained the outsourced insurance representatives at Assurant Insurance Company to make sure they processed information correctly and understood the policies and rules of Greenpoint Mortgage
• Traveled to quarterly status meetings that were held in Atlanta, Georgia.
• Filed and maintained claim records for mortgagor’s accounts.
• Worked with customers in order to make sure that the correct information was displayed on insurance checks when claims were present.
• Processed and mailed insurance claim checks to mortgagors.
• Completed extensive and accurate notes on mortgagor’s accounts whenever speaking with a verified person on the account.
2000 – 2006 Customer Service Representative
• Provided customers with accurate information about their mortgage accounts regarding payments, mailing address, escrow accounts, etc.
• Occasionally faxed and mailed documents and disclosures to mortgagors.
• Made sure all mortgage information was correct in system.
• Trained the new offshore customer service representatives to prepare them for the offshore customer service center
• Worked escalated issues when customer’s had problems.
1997 – 2000 Landmark Realty Company Columbus, GA
Personal Realtor Assistant
• Assisted Realtor Agent with showing homes that met the customer’s interests.
• Attained and delivered real estate contracts to the Realtor and/or Broker office.
• Attended closings with the Realtor Agent and customers.
• Occasionally assisted customers personally with finding potential homes to purchase
1991 – 1992 Canterbury Healthcare Facility Phenix City, AL
Certified Nursing Assistant
• Assisted patients with their daily living activities such as bathing, bathroom, hair care, dressing, and eating.
• Assisted with self-administered medications.
• Responsible for taking blood pressure, pulse, and temperature daily.
• Performed heavy to light home cleaning tasks around patient facilities.
• Documented all tasks completed for each patient on a daily basis.
1990 –1991 Hamilton House Nursing and Rehab Center Columbus, GA
Certified Nursing Assistant
• Assisted patients with their daily living activities such as bathing, hair care, dressing, and eating.
• Helped patients to and from the bathroom or with bedpan routings as needed.
• Responsible for taking blood pressure, pulse, and temperature daily.
• Assisted with self-administered medications.
• Performed heavy to light home cleaning tasks around patient facilities.
• Documented all tasks completed for each patient on a daily basis.
1989 - 1990 HSA Healthcare Services Tacoma, WA
House Parent
• Responsible for assisting mentally challenged individuals with learning how to live on their own and independently.
• Assisted with cooking, cleaning, grocery shopping, and daily reminders of actions such as taking medication and feeding pet fish.
1984 – 1986 Columbus College Columbus, GA
Library Assistant
• Responsible for checking in books and checking out books for customers.
• Worked cashier drawer, which included accepting library fines.
• Assigned computers to customers on the waiting list.
• Assisted customers with locating books using the card catalog and using Microfiche technology.
• Shelved out of place and checked in books on a daily basis.
*REFERENCES AVAILABLE UPON REQUEST
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