Project Manager Customer Service

Paul R. Krzyszton

** ******* **** ********, ** **878 401-***-**** **********@***.***

PROFILE

Director of Facilities / Building Engineer offering 16 years of experience in positions of progressive responsibility at various hospitals and health care facilities. Expertise in electrical, fire protection, HVAC, plumbing, and mechanical systems. Proven leader skilled at developing and motivating team members in performing high-quality work and completing projects on time and within pre-set budgets. Impressive track record of achieving exceptional scores on JCAHO surveys, adhering to industry rules and regulations in health care facilities, and providing employees with safe work environment. Exceptional rapport- and relationship-building with team members, management, and vendors. Polished communication skills: presentations, written, interpersonal, and mentoring. Strong problem-solving, decision-making, analytical, and follow-through skills. Strong work ethic. Skills & Strengths:

Project Management & Planning Strategic Planning Team Building / Management

Relationship Building OSHA Regulations Budget Management

Vendor Relations & Selection Quality Assurance / Control Performance Improvement

Customer Service Personnel Relations Cost Control / Containment

Capital Budgets Problem Solving / Resolution Federal / State / Local Regulations

Policy & Procedure Development Detail & Deadline Oriented Staff Training & Development

CAREER PROGRESSION

Nielson Healthcare Group, St Louis MO

Bay Area Medical Center, Marinette WI Mar 09-Oct10 Director of Facilities/Project Management for 150 bed hospital

• Direct Engineering / Maintenance, Environmental Services, Linen Services.

• Corrected Joint Commission Deficiencies enabling the facility to achieve full accreditation

• Oversaw renovation projects in excess of $2,000,000 On schedule and within budget

• Corrected operational deficiencies of the new central utility plant

Nielson Healthcare Group, St. Louis MO

Valley View Hospital, Glenwood Springs Co Jun 06-Dec 08 Director of Facilities Management for 150 bed hospital

• Direct Engineering / Maintenance, Environmental Services, Linen Services, and Food Service.

• Oversaw construction of $2,500,000 addition.

• Build and maintain internal and external relationships that facilitate teamwork through collaboration of resources to maximize organizational efficiency and streamline communication.

• Serve as Chairman of Environment of Care / Safety Committee, TJC Committee, PI Council, and Emergency Management Team.

Kent Regency, Warwick, RI Sep 04- Jun 06

Director of Environmental Facilities for 153 bed nursing home.

• Led Environmental Services and Linen Services departments through Rhode Island Department of Health inspections to ensure full compliance with state licensing regulations; passed JCAHO inspection with no Type Ones or supplemental recommendations.

• Monitored and analyzed employee and departmental performance and progress throughout year.

• Created and delivered communication to various audiences and established relationships.

• Functioned as member of Safety Committee: reviewed compliance to standards, department results, and organization’s position on new policies and procedures.

• Facilitated external audit process and delivered clear, consistent communication to all business partners and senior leadership.

• Developed and maintained operating procedures and policies to maintain compliance with regulatory agencies’ annual audits.

St. Anne’s Hospital, Fall River, MA Jun 02-Aug 04

Director of Facilities for 160 bed, acute-care community hospital.

• Administered over Environmental Services and Communications departments as well as development, coordination, bidding process, and awarding of construction projects.

• Implemented Customer Satisfaction Program that raised customer satisfaction from 55% to 93%.

• Supervised multiple construction projects and assumed responsibility for Life Safety Code (LSC) compliance, budget adherence, and on-time completion of project.

• Worked as member of Safety Committee and several ad hoc committees.

• Ensured LSC compliance with preventive and corrective-maintenance work orders.

Continued…

Paul R. Krzyszton Résumé / Page 2

Crothall Facilities Management, Inc., Wayne, PA Oct 99-May 02

Director of Engineering & Construction Project Manager for 350 bed health care facility.

• Presided over LSC compliance and daily physical plant operations, budget adherence, policy and procedure development and enforcement, and supervision of union shop comprised of Facility Engineers and Maintenance Mechanics.

• Acted as Safety Committee Chairman and served as member of several ad hoc committees.

• Handled development, coordination, bidding, and awarding of projects.

• Assumed responsibility for JCAHO Environment of Care Management, coordination of hazard- surveillance rounds, and emergency-preparedness drills.

• Achieved score of 93 on JCAHO survey with no Type Ones or supplemental recommendations.

• Managed projects to ensure compliance with plan specifications and adherence to pre-set budgets and deadlines.

Sodexho Marriot, Inc., Providence, RI Feb 98-Oct 99

Assistant Director of Engineering for 257 bed specialty hospital with 13 off-site buildings.

• Controlled physical plant operations, budget, and staff of 20 union workers.

• Attained overall score of 97 on JCAHO survey with no Type Ones or supplemental recommendations.

• Performed as member of Safety Committee and various ad hoc committees.

• Coordinated construction activities on projects to ensure that specifications were followed and deadlines were met.

Rhode Island Hospital, Providence, RI Mar-95- Feb 98

Facilities Engineer for 750 bed hospital.

• Operated 10-megawatt, cogeneration plant, including supervision of plant’s workforce.

• Designed and implemented preventive maintenance program, which included policies and procedures for operating equipment.

MILITARY SERVICE

United States Navy

20 years Retired Received Honorable Discharge

COMPUTER SKILLS

Microsoft Office

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