Customer Service Manager

Corrie Gibbs

*********@*****.*** cell .713-***-**** Home 281-***-****

PARTS

I have 25+ years of cumulative experience in auto parts supply management and sales. Extensive knowledge of light duty and heavy duty, automobile parts. Excellent computer skills and inventory and management. Highly talented parts counter person that is capable of performing in a fast- paced environment.

PROFESSIONAL PROFILE

• Deep knowledge in General Motors, Honda, Nissan, Suzuki, Subaru, Toyota, Ford, Mitsubishi, Dodge, freightliner, Cummings, Detroit, International, Caterpillar, John deer and farm and lawn equipment.

• Uncommon ability to Identify parts

• In-depth ability to estimate cost of materials for repairs

• Adept a maintaining an exceptional rate of productivity, accuracy well organized and proficient with details

• Immense ability to understand and follow oral and written directions

• Demonstrated ability to perform multiple concurrent responsibilities in a fast- paced setting

• Ability to follow all safety procedures and policies

• Ability to ship and receive incoming and outgoing freight

• Ability to 50lb to 100lb

• Key strengths include:

• Strategic planning – contributes to the overall success of projects by seeing the bigger picture and knowing how to break jobs down into manageable task

• Project Management – skilled in setting priorities, establishing timelines and finding solutions to issues before becoming problematic.

• Strong Communication Skills – combines and approachable style and in-depth knowledge of methodologies that instills confidence in other to get the job done on schedule and safely

• Team Leadership – employs patience and perseverance, adapting to cultural difference and maximizing team contributions

CORE COMPETENCIES

• Continuous Process Improvement

• Customer Service

• Organization Development

• Team Building and Involvement

• Time Management

• Vendor and Staff Relations

• Logistics

• Quality Assurance/ Quality Control

• Parts and warehouse management

• Forklift

RELEVENT EXPERIENCE

Houston Fire department – Houston Texas

Heavy Duty Parts Counter Sales 2010-2012

• Responsible for identify parts and ordering parts for fire trucks

• Stocking and pulling parts

• Maintaining stocking levels for all heavy duty parts

• Receiving parts

• Bin locating

• Core returns

Aline Auto Parts – Houston Texas

Wholesale Parts Manager 2005-2010

• Responsible for maintaining wholesale accounts

• Answering incoming phone calls, filling parts orders

• Making projected sales figures for the month

• Responsible for scheduling of employees

Baytown Nissan – Baytown Texas 2004-2005

Parts Manager

• Responsible for the daily activities of a parts department

• Inventory control

• Customer service

• Responsible for scheduling of employees of a parts department

• Customer service

Stewart Cadillac – Houston Texas 2002-2004

Assistance Parts Manager

• Responsible for the daily activities of a parts department

• Customer service

• Filling incoming phone orders

• Responsible for scheduling of employees of a parts department

• Inventory control

• Customer service

Gillman Honda – 1999-2001

Parts Counter Sales

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