Education and Training

YVETTE B. THOMAS

**** ******* ***** ****

Murfreesboro, TN 37129

Home: 615-***-**** ********@*****.*** Cell: 615-***-****

SUMMARY

Exceptional educator and leader of training initiatives with outstanding verbal and written communication skills and a high level of computer literacy. Creative problem-solver, hard worker, determined, proven ability to manage multiple projects and a team player to any organization. Motivated and committed to successful outcomes, excellent presentation skills and self-motivated.

KEY ACCOMPLISHMENTS

• Exceeded Program’s $250+ budget objectives through effective utilization of resources, creative cost reductions and innovative training approaches

• Facilitated training to 1000 + employees with an average satisfaction rating of 4.8/5.0 scale

• Developed process-specific, competency-based education programs aligning training with achievement of business objectives for Shared Service Center (SSC)

• Managing numerous project at one time, with a 98% success rate.

EXPERIENCE

HCA, INC., Nashville, TN 2002 – 2009

EDUCATION SPECIALIST – REGULATORY COMPLIANCE SUPPORT (REGS), Corporate Office 2007 – 2009

Managed the development of the company-wide billing, coding, outpatient service group (OSG), including acute and post acute care compliance education training program and education policies. Learning Management System (LMS) HealthStream Learning Center (HLC) Enterprise Administrator and task force member for HealthStream enterprise wide.

• Collaborated corporate-wide to identify training needs and compliance with CIA educational requirements ensuring 100% compliance and full alignment to corporate business objectives.

• Aligned training and education curriculum to support industry changes ensuring compliant and well-qualified staff

• Served as a leadership resource to promote compliance with training requirements and address critical needs leading to the enforcement of consistent approaches.

• Conducted quarterly follow-up related to policies and procedure education requirements for Ethic and Compliance Officers (ECO) and Assistant Vice Presidents (AVP).

• Researched education methods and applied best practices to develop and drive innovative solutions to successful outcomes.

• Achieved budget annually through effective negotiation of vendor contracts and developing relationship with Regs (Regulatory Education Government Services).

• Advised action teams, IT&S Customer Service, and Regs Helpline with HealthStream on Government Programs training issues resulting in less calls or emails about training issues.

• Exceeded Program’s $250+ budget objectives through effective utilization of resources, creative cost reductions and innovative training approaches.

• Appointed two year membership of the Employee Advisor Group for Corporate Office.

EDUCATION TRAINER – TRAINING AND EDUCATION, Patient Account Services 2002 – 2007

• Facilitated training to 1000 + employees with an average satisfaction rating of 4.8/5.0 scale.

• Conduct Level 3 of 4 level evaluations on the Kirkpatrick evaluation model.

• Developed process-specific, competency-based education programs aligning training with achievement of business objectives for Shared Service Center (SSC).

• Developed course, train-the-trainer and end-user programs resulting in successful on boarding training for new hires.

• Strategized and coordinated with PAS Directors and managers to integrate new standards, models and operational improvements into the existing training program.

• Conducted need assessments on learners and/or departments providing successful training that will impact the end users.

• Coordinated and developing participants with E-learning opportunities, E-Assessments, and Evaluations.

YVETTE B. THOMAS PAGE TWO

EDUCATION

MBA (concentration in Human Resource Management), University of Phoenix, Nashville, TN, 2007

BS, Health Care Administration and Planning, Tennessee State University, Nashville, TN

Certificate, Health Care Administration and Planning, Meharry Medical College, Nashville, TN

CERTIFICATIONS

Shared Service Division (SSD) Certified Education Trainer

Development Dimension International (DDI) Certified Facilitator

Development Dimension International (DDI) Targeted Selection Certified Facilitator

Learning Management System (LMS) HealthStream Institution Administrator (IA)

Kronos Payroll Certification

ASSOCIATIONS

American Society for Training & Development

National Society of Allied Health

State of TN Healthcare Task Force

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