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Customer Service Management

Location:
United States
Posted:
May 24, 2010

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SHRUTI PATEL

**** **** ****** ****  Richmond, TX 77469

(817) ***.****  yffl4j@r.postjobfree.com

CORE COMPETENCIES

 Oil & Gas Industry Expertise: Strong Oil & Gas account management skills in Logistics, procurement and supply chain.

 Auditing Experience: International and local operational and financial auditing in Maritime Industry.

 Administration and Management: adept in management principles involved in strategic planning, leadership technique, and coordination of people and resources

 Resourceful and well-organized: skilled in activity planning, task and project management

 Effective communication skills: adept in Public Relations, Negotiations, Damage and Conflict Control

 Problem solver: rapidly and appropriately to changing circumstances. Evaluate problems, make astute decisions to effect positive change, and refocus on new priorities

EDUCATION AND CERTIFICATION

MASTERS IN BUSINESS ADMINISTRATION

2010

MBA CONCENTRATION - INTERNATIONAL MANAGEMENT

UNIVERSITY OF HOUSTON  HOUSTON, TX

BACHELOR OF ARTS IN PSYCHOLOGY / BUSINESS ADMINISTRATION

2001-2005

UNIVERSITY OF TEXAS  ARLINGTON, TX

MICROSOFT / COMPUTER APPLICATIONS CERTIFICATION

2000

ROYAL SOCIETY OF ARTS  UNITED KINGDOM

PROFESSIONAL EXPERIENCE

OPERATIONS COORDINATOR

GULF AGENCY COMPANY – GAC SHIPPING  Houston, TX

2007-Present

 Administer and schedule marine vessels, monitor prospects and track movements throughout port call and facilitate between ship owners, charterers, voyage managers and worldwide port agents

 Managed five of the company’s largest accounts, all in Oil and Gas - British Petroleum, Chevron Texaco, Conoco Phillips, Statoil and provided backup support to Frontline and Gemini Tankers accounts.

 Recognized as Person in Charge (PIC) for entire Conoco Phillips and Statoil accounts. Involved from start up contract negotiation to amendments to creating and implementing procedures as client is newly introduced to Hub Agency concept

 Manage port managers and agents within South, Central and North America, the Caribbean and Mexico regions to ensure quality service and expedited completion of all pertaining information and requirements to conclude each port call in compliance with HSSE and Safety procedures

 Conducted local and International (Latin America and Caribbean Region) operational and financial audits for network port agent offices, suppliers and vendors, including HSSE safety audits for launches. Audit reports created with analysis and recommendations to better streamline procedures, cost save and meet principals quality expectations

 Functional in funds flow management, specifically approving all pre-funding per port call to ensure coverage of vessel expenses, while initiating cost savings to the vessels principals and charterers

 Create Executive marketing presentations for Annual Managers meeting, inclusive of annual cost saving efforts, business development efforts and statistical analysis of growth potential.

TRANSITION AND TRAINING SUPPORT COORDINATOR

KARAT 22 JEWELERS  Houston, TX

2005-2007

 Played a key role in planning, creating, implementing, and managing innovative training and development programs that drive organizational effectiveness

 Administered functions such as leadership development, assessment of organizational capability, professional and frontline leadership training, on-board processing, customer satisfaction initiatives and team development activities

 Established and implemented a training program for newly hired associates including sales training material, customer service presentations and jewelry educational workshops

 Conducted internal training on newly implemented computerized software applications. Including a new inventory management system, point of sale terminals, and shipping and receiving

 Facilitated change management process by conducting surveys to gauge the opinions and perceptions of employees for the expansion project. Created reports and distributed marketing newsletter as part of company communication.

SKILLS

MICROSOFT OFFICE APPLICATIONS (EXCEL, OUTLOOK, POWERPOINT)

EZ CLAIMS (INSURANCE BILLING)

MICROSOFT FRONTPAGE

WIN JEWEL (INVENTORY MANAGEMENT)

QUICKBOOKS / QUICKEN



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