Tradeshows and International Ed, Account and Program Management

Professional Experience:

J. SPARGO AND ASSOCIATES (WWW.JSPARGO.COM) FAIRFAX, VIRGINIA

Account Manager, Registration – February 2009 to Present

• Establish relationships with clients and consult with them to assess their needs, develop a strategy, and implement a plan resulting in effective execution of our advanced and onsite registration services for their event

• Communicate effectively with the director of the department, president of the company, as well as client contacts of all levels

• Review floor plans and layouts and advise on best practices for executing an event

• Oversee development and testing cycle for registration websites and applications

• Train and supervise a staff of co-workers, customer service and support staff, and onsite temporary typists

• Monitor budget, track expenses, and assist with the final invoicing

• Clients include: Congressional Black Caucus Foundation, Congress of Neurological Surgeons, American Society of Clinical Oncology

EXPERIENT (WWW.EXPERIENT-INC.COM) FREDERICK, MARYLAND

Onsite Operations Specialist – February 2005 to February 2008

• Traveled to 13-15 conferences and tradeshows annually

• Worked year-round with multiple associations to ensure all aspects of the onsite registration process and exhibitor services are efficiently executed during their event, which range in size from 750 to 75,0000 registrants

• Was responsible for all logistics, shipping, inventory, set up and tear down of up to 4000 pieces of equipment

• Liaised between the client, labor supervisor, network, internet, and other service providers

• Troubleshot and problem solved as issues present themselves in a fast-paced environment

• Produced daily attendance and financial reports up to and over $1,000,000 each day

• Clients included: National Automobile Dealers Association, PACKEXPO, American Society of Health-System Pharmacists, Advanstar

UNIVERSITY OF PITTSBURGH, STUDY ABROAD OFFICE (WWW.ABROAD.PITT.EDU) PITTSBURGH, PENNSYLVANIA

Program Manager and Advisor – December 2002 to February 2005

• Oversaw all aspects of eight University of Pittsburgh faculty-led study abroad programs

• Worked directly with faculty members to market, plan, and organize each program

• Collaborated with international study abroad program providers to develop programs and determine budgets

• Conducted 16 pre-departure orientations each semester

• Attended between two and four domestic and international professional conferences each year

• Designed, developed, and maintained departmental website

Resource Coordinator – September 2001 to December 2002

• Planned and coordinated two Study Abroad Fairs each year

• Served as the representative for the Study Abroad Office at many University-sponsored recruiting events

Education:

UNIVERSITY OF PITTSBURGH (WWW.PITT.EDU) PITTSBURGH, PENNSYLVANIA

Bachelor of Arts in Communications, with English and Information Science concentrations – August 1996 to December 2000

Other Relevant Experience/Highlights:

• Have experience with web design and development as well as SmartDraw, Access, and other floorplan and reporting software

• Spent roughly 5 months traveling throughout Australia, New Zealand, and Southeast Asia in 2008

• Traveled extensively throughout North America and Europe, including living and working in London, England for one year

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