Customer Service Sales

SUMMARY OF QUALIFICATIONS:

Significant experience and a proven record of accomplishments in INSIDE SALES, CUSTOMER SERVICE,, TRAINING and MANAGEMENT. A dynamic, results-oriented professional with demonstrated success, reflecting solid product knowledge and marketing expertise. Possess outstanding communication and interpersonal skills with the ability to quickly establish a working rapport with individuals from highly diverse backgrounds and disciplines. Build loyalty, trust and confidence among clients. Ability to self-prioritize workload and motivate others. Present a professional and positive company image at all times.

Key Strengths Include:

Relationships Builder

Strategic Market Planning

Sales Force Development

Customer Penetration/Retention

National/Territory Accounts

Repeat/Referral Business

PROFESSIONAL EXPERIENCE:

COMMERCIAL CONSULTANT • BluSky Capital - Irvine, CA

Facilitate commercial financing between investors and potential clients. Pre-qualify prospects via telephone, process applications, gather credit, income, financial information including Project Summary. (2008 to Present)

SENIOR ACCOUNT EXECUTIVE/INSIDE SALES • JP Morgan Chase - Home Mortgage - Orange, CA

Managed and exceeded clients’ expectations by providing outstanding service through consultative approach to create solutions to meet clients’ needs. Solicit business via outbound/inbound calls and Oral Presentations. Qualify leads for loans, pre-underwrite applications and negotiated pricing. Provided outstanding customer service to prospects and existing clients by resolving issues that occur on a day to day basis. Averaged $3,450,000 in monthly volume. Subprime Division for first mortgages. (Jan 2007 to May 2008)

INSIDE SALES/SALES MANAGER • Secured Funding Corporation - Costa Mesa, CA

B2B Sales – Subprime Division: Inbound/Outbound sales and Group and Personal Presentations. The first Account Executive with the firm that helped built the Wholesale Subprime Home Equity division in terms of volume and units.

- Monthly Funding average: 27 units.

- Most Funding in a month: 42 units.

Successfully acquired the company’s key largest Accounts. Received Account Executive of the Year Award twice and generated 35% of all revenues. Promoted to Sales Manager in 2006.

Created to manage a new Division for Banks. As a Sales Manager - Managed a sales

team and customer service divisions. Provided training and ensured both divisions

perform efficiently to company standards. Highest closing ratio for all Sales Managers

(April 2002 to Dec 2006)

MARKETING REPRESNTATIVE • Advanced Insurance Services - Anaheim, CA

Set appointments for Sales force with CEOs, owners and top level mangers. Reports to the Vice President. Provides weekly reports for market analysis and recommends marketing strategies. (April 1999 to April 2002)

INSIDE SALES REP • First Alliance Mortgage - Orange, CA

Handle incoming calls from advertising about company’s home financing alternatives. Obtain information, pre-qualify clients and set appointments for sales staff. Call back on prospects who did not sign contract and re-negotiate financing. Call on existing clients on a monthly basis to provide customer service and up sell. From 1992 to 1994 I was the Top Sales Rep 5 times. (Nov 1990- April 1995)

APPOINTMENT SETTER • Armstrong/Robitaille Insurance - Orange, CA

Outbound calls. Made 85 calls per day. Called on medium to large companies. Set appointments for our sales force with middle to top level managers to introduce our insurance products and services. Sent marketing literature and introductory letters to potential clients. (Feb 1988- Nov 1990)

EDUCATIONAL BACKGROUND

B.S. Degree/Marketing • University of Santo Tomas - Manila, Philippines

Marketing Strategies Seminar • Irvine, CA

Computer Skills: Windows XP • Outlook • Word • Excel • Explorer • Lotus Notes • ACT II

Bilingual: Tagalog and English Open to Relocation

REFERENCES: Available upon Request SALARY REQUIREMENTS: Open

Contact this candidate