Phone 816-***-****

E-mail: yf7fxf@r.postjobfree.com

Sandra Arany

Employment History

[2008-Present] Citigroup Inc. Kansas City, MO

Collections Representative

Inbound/Outbound Calls to customers regarding overdue payments. Took credit card payments using Western Union Speedpay, and “check by phone” payments. Also offered payments options such as AutoPay. stressing convenience, to secure payment. Offered deferments and forbearance for qualified applicants, explaining terms and conditions. Stressed urgency regarding paying on time in a pleasant but firm manner. Completed all paperwork, faxes and monthly reports.

[2007-2008] CVS/Caremark Inc. Lees Summit, MO

Customer Care Representative

Took orders for medications from established patients, troubleshooting (solving problems, such as incorrect shipment, shipment to wrong address, etc), problem solving, checking order status, and phone contact with pharmacists and doctor’s offices.

[2006-2007] Lab One Inc. Lee’s Summit, MO

Tele Interviewer

Made outbound and took inbound calls to insurance applicants. Asked questions from computerized medical questionnaire regarding health issues and eligibility for insurance.

[2005-2006] Department of Treasury, IRS Kansas City, MO

Payment Perfection Unit- Deposit and Batching

Receive, document, and apply Garnishments and Levy payments to taxpayer accounts (business, as well as personal) involving Data Entry, correspondence, and telephone contact.

Cash Clerk- Deposit and Batching

Prepare checks and accounts payable documents for processing. Enter and check accuracy of payments using Data Entry, as well as Coding Machines. All bookkeeping done on computer terminal.

[2000-2003] Blackburn Elementary Independence, MO

STEPS Program- Educator/Counselor

Processed with students who are having difficulties in class to work through their problem. Used and taught Conflict resolution and Anger Management techniques. Working with teachers and parents, created behavior plans as needed. Scheduled and attended conferences with parents, teachers, and counselors as necessary. Visited classrooms to monitor progress of behavior plans. Kept daily log, and prepared monthly progress reports.

[1997-2000] Pleasant Lea Elementary Lees Summit, MO

ParaEducator- Special Education

Assisted lead teacher with all paperwork, record keeping, and lesson plans. Triage with students. Monitor and redirect student behavior as necessary. Document observations, assist with academics, and administer tests, grade papers. Process with students experiencing behavior problems. Complete behavior sheets to be discussed with parents.

Education [ 1979-1983 ] Queens College Flushing, New York

B.S. Psychology Minored in Business Administration

Volunteer experience Coastal Patrol Cadet Corps. Instructor. CWO Brooklyn, New York

Missouri Learn and Serve Project -Blackburn Elementary in conjunction with Andrew Drumm H.S.

Independence, Missouri

Established “The Breakfast Club”, in which students who tended to have problems in the classroom would all get together for breakfast before class. At breakfast, we would discuss previous evening activities (sports, siblings, etc.) and how everyone was feeling that morning; what would their day look like, and what they could do to problem solve (conflict resolution)

Blackburn Elementary Independence, Missouri

Certificates received

Effective Communication Strategies

Special Education Para Educator In-service

Keeping Students Safe

Dealing with Difficult Students

Para Educator Restraint Training

Autism Workshop In-service

Certified in Service Plus Healthcare

Behavior Analytics

Hobbies and interests I am an avid writer, currently working on my second book.

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