Customer Service Medical Billing
Resume:
Joclyn Bassey
Conyers, GA 30012
********@*****.***
Results oriented employee seeking employment that will utilize my customer skills, problem solving capabilities, as well as written and verbal communication expertise. Areas of expertise include:
• Analytical Skills • Organizational Skills • Flexibility
• Problem Solving Skills • Self Motivated • Team Player
PROFESSIONAL EXPERIENCE
Medical Business Service Lawrenceville, GA
Billing Specialist 7/07 – 07/11
• Operate multi-line phone system in a call center environment
• Obtain and verify demographic and insurance information
• Maintain confidential files and patient records within HIPAA regulations and compliance
• Process payments and apply adjustments to patients’ accounts
• Worked past due accounts to established payment plan or bad debt write off
• Process attorney request
• Assist patients with billing questions
• Follow up with insurance companies on underpaid or denied claims
• Process indigent care request and assist with payment arrangements on past due accounts
• Distribute correspondence while preparing daily deposits
• Scan and route incoming mail
• Utilize MedFM/AS400, Laser fiche, Microsoft Office and Lotus Notes systems efficiently
• Created and maintained customer service reference guide
Wachovia Bank Atlanta, GA
Teller Coordinator 11/99 – 10/05
• Responsible for employee scheduling and maintaining attendance records
• Trained new hires and acted as teller mentor
• Cashed checks, processed withdrawals and deposits
• Sold money orders, cashier traveler checks
• Acted as the Main Vault, Express Box, Night Drop and ATM Custodian
• Provided excellent customer service by referring new products
• Preformed accounts receivable and payable activities
• Operated a multi-phone system and processed internal and external mail
• Maintained office inventory and oversaw the reordering processes
• Recipient of several awards including “Hardest Worker”, “Presidential Club Honoree” and the “Fraud Buster Award”
Joclyn Bassey
Page 2
PROFESSIONAL EXPERIENCE continued…
Target Corporation Tucker, GA
Guest Service Representative 6/97 – 2/99
• Responsible for providing customer service in a sales capacity
• Processed return and exchange transactions
• Reconciled and balanced daily cash drawers and administered repair orders
5 7 9 Clothing Store Northlake, GA
Sales Associate 1/96 – 6/97
• Provided customer service while processing sales, returns and exchanges
• Maintained inventory and displays; prepared nightly deposits
Adoption ARC Philadelphia, PA
File Clerk 6/95 – 11/95
• Operated a multi-phone system including transferring calls to appropriate personnel
• Processed internal and external mail
• Responsible for general office duties including copying, faxing, overall office organization, filing and maintaining confidential records
EDUCATION and CERTIFCATION
Herzing University Madison, WI
Medical Billing and Insurance Coding Diploma 2007
• Concentration of studies focused on medical office administration and health care regulations, medical billing and insurance procedures, and ICD-9-CM and CPT coding
• Graduated with a 3.73 GPA
National Center for Competency Testing Overland Park, KS
National Certified Insurance Coding Specialist 2008
LICENSES
Notary Public #659717 DeKalb County, GA
Contact this candidate