Administrative

Melanie Celis

**** ****** *** *

San Mateo, CA 94062

650-***-**** Email: *********@*****.***

OBJECTIVE

I want to invest my customer service skills into a company that is passionate about keeping their customers happy. I am dedicated to always improving my sales and customer service skills. I always give 110 percent and I really want what's best for the company and customer.

EDUCATION

University of California, San Diego-Received June 2003

Bachelor of Science - Cognitive Science, specialization in Neuroscience, psychology minor

College of San Mateo- Cosmetology Department

Cosmetology License- Received Oct 2008

EMPLOYMENT EXPERIENCE

Roblox Corporation

60 E 3rd Ave Suite 201 San Mateo, CA 94401 415-***-**** Apr 2011-present

Office Manager/Recruiter

* Heavy Scheduling/Recruiting on Jobscore

* Expense reports for all senior staff (10ppl) including CEO and VP's

* Stock Office: 2 kitchens, 2 offices, buy all new hire computers and equipment

* Office planning and decorating

* Create and organize company wide events

J Salon

744 San Antonio Road Suite 8 Palo Alto, CA 94303 650-***-**** Dec 2009- present

Hair Stylist

* Produce beautiful hair cuts and color services on all clients

* Retain new clients through client referrals and marketing

* Keep learning new techniques to follow the hair fashion trends

California Pizza Kitchen

100 Hillsdale Shopping Center San Mateo, CA 94403 650-***-**** Apr 2008-Feb 2011

Server

* Multitask, be quick on your feet, adapt and respond to change within milliseconds

* Maintain composure, deal with high stress, manage customer complaints and find solution

* Sell CPK products and keep all customers happy

Archstone-Smith

850 Davit Lane, Redwood City, CA 94065 650-***-**** Sept 2004- Aug 2007

Senior Assistant Property Manager (Nov 2005 - Aug 2007)

* Coordinated property operations including but not limited to team and community goals, financial

projections, all property book keeping, team meetings, and extensive training

* Established positive rapport with client base to revive community morale and restore client faith in

management team

* Empowered employees with knowledge to make effective business decisions to ensure excellent

customer service

* Restored the accounts receivable from previous outstanding figures of $130,000 to a reasonable

$12,000

Training Ambassador (Feb 2005 - Nov 2005)

* Develop training materials to enhance company procedures & identify improvements to the training process

* Train associates on the principles of property management

* Conduct ongoing consultation for employees to improve customer service and sales

* Produced new training materials such as a Fair Housing Quiz to ensure that associates retained

training information

* Reviewed phone calls to ensure quality representation of Archstone core values

Sales/Leasing Consultant (Sept 2004 - Feb 2005)

* Worked closely with clients to achieve maximum occupancy & sales goals

* Coordinated property operations including marketing plans & market analysis

* Established target objectives to meet community goals

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