Administrative Professional

Summary

A detailed-oriented Medical Support Assistant professional with the ability to learn concepts quickly and deliver quality work. Outstanding time management skills with success in handling difficult tasks in a demanding environment. Ability to work both independently and as a part of a team to meet organizational goals.

Skills

•Excellent written and verbal communication skills

•In-depth understanding of clinical systems, programs, and processes

•Detailed oriented

•Healthcare knowledgeable

•Customer service

Work Experience

US Department of Veterans Affairs; Veterans Health Administration

Medical Support Assistant-VA Northern California HCS/BDMS;40Hr/Week

Vallejo, CA; July 2021 to Present

Maintains effective and efficient communication with the patients, hospital team (Physicians, Nurses, Clinical Staff), VA medical centers, and other agencies.

Enters appropriate, complete, and accurate veteran healthcare information into clinical information systems, (CTM, CPRS, VISTA, and VISTA Scheduling) to help facilitate outpatient scheduling needs.

Works closely with clinical management to conduct healthcare administrative duties.

Adheres to the federal standards concerning sharing of confidential medical records (HIPPA).

Maintains knowledge of basic government healthcare system administration philosophies, practices, procedures, and regulations.

Scheduling, cancelling, re-scheduling patient's appointments and/or consults; entering no-show information and appointment cancellation information.

Sends appointment notifications, instructions, and reminder/cancellation letters to patients,

Logs into automatic computer-based phone system to answer and direct multi-line phone systems in a courteous manner.

Notifies the appropriate nursing staff members and brings urgent matters to immediate attention of nursing or physician staff and collaborates effectively with the other staff to ensure seamless care.

Determines patients' eligibility and capturing patients’ preferences for the Veterans Choice Program.

Communicates with outside providers via telephone and fax to verify patient’s dates of service for the Community Care Department.

Corrects and updates patients’ demographic information and healthcare charts.

Fior Di Sole LLC

Compliance Administrator/Data Entry Clerk;40Hr/Week

January 2021 to April 2021

Napa, CA

• Maintained entry logs and report for Executives.

• Identified and created products and quantities for wine additions.

• Matched product cost to vendor invoices.

• Identified concentrate wine types and assigning receipts to correct tanks.

• Maintained files for bill of ladings of Lees, dry goods, concentrate, bulk wine purchases, bulk wine shipments, bulk wine transfers and other goods.

• Ensured all information on production orders is accurate in the Winemaker's database.

Medic Ambulance Service

Administrative General assistant;40Hr/Week

February 2020 to April 2020

Vallejo, CA

• Assisted Payroll Manager with daily timecard corrections.

• Received and reviewed daily dispatch logs for ambulatory care.

• Reviewed PTO (personal time off) balances for sick leave as well as vacation entries to ensure PTO availability.

• Made corrections/adjusted PTO as needed.

• Reviewed nurse timecards and calculated total hours per pay period.

• Matched handwritten time sheets to actual hours worked.

• Managed and delegated multiple phoneline systems.

Zing Recruiting (Bayer Pharmaceuticals)

Healthcare Data Entry Clerk; 40Hrs/Week

Berkeley, CA; April 2018 to April 2019

• Transferred patient data from paper formats into excel spreadsheets and database systems.

• Verified client's information for integrity.

• Updated existing patient data after verification and/or correction.

• Retrieved data from database or electronic files as requested.

• Organized and then archived study documentation.

Document Technologies Inc (Farella, Braun, & Martell Law Firm)

Service Specialist/Receptionist 40Hrs/Week

San Francisco, CA; December 2015 to August 2017

• Checked visitors in and directed or escorted them to specific destinations.

• Programmed and operated high volume digital and analog copiers, binding equipment, laminators, and heavy-duty hole punching machines.

• Performed troubleshooting for all equipment.

• Answered and redirected phone calls to appropriate destination.

• Scheduled and confirmed meetings and events.

• Maintained and set up conference rooms.

Xerox Inc

Data Entry Operator;40Hrs/Week

San Francisco, CA February 2015 to April 2015

• Collected and managed data to be entered.

• Ensured accuracy and completeness of data.

• Entered data into computer database.

• Received and distributed incoming mail and materials.

Synarc Inc

Clinical Operations Specialist;40Hrs/Week

Newark, CA February 2011 to November 2011

• Reviewed, processed, tracked, and monitored all image data received from clinical sites.

• Monitored and resolved data discrepancies.

• Prepared and reproduced study materials during study start-up phase of clinical trials.

• Generated queries for resolution with clinical sites.

Synarc Inc

Clinical Operations Assistant; 40Hrs/Week

San Francisco, CA August 2007 to January 2011

• Provided overall administrative and initial medical image processing support for clinical operations department.

• Received, data entered and loaded medical images.

• Organized and archived study documents• Digitized X-ray films and mask patient information.

• Shipping and receiving/Mail distribution.

Education

High School Diploma

Alhambra Senior High School - Martinez, CA

August 2002 to June 2006

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