Customer Service Human Resources

Angie Lawson yeymfq@r.postjobfree.com

*** ****** *** ***** **., North East, MD 21901 Cell: 443-***-****

HUMAN RESOURCES CAREER EXPERIENCE

• Ability to recognize and work on high priority items and make decision in the best interests of the organization.

• Extensive knowledge of federal and state regulations, grievance/discipline handling, and employment law and legal concepts including FMLA and HIPAA.

• Highly skilled benefit plan accounting and management processes.

• Knowledge with database software including: Crystal, PeopleSoft, Lawson, E-Empact, Persona and various proprietary software programs.

• Seasoned human resource professional since early 2001 with progressive experience.

• Strong ability to effectively and appropriately communicate and interact with all levels of management and staff, government agencies, and plan vendors via all forms of communication – written and verbal.

CAREER & ACCOMPLISHMENTS

Westside Family Healthcare Wilmington, DE

Reason for Leaving: Position Elimination

Hours Worked Per Week: 40

HR Staffing & Training Coordinator – Healthcare Placement 02/2012-04/2012

A mid-level position reporting to the Director of Human Resources. In this position I was responsible for the recruitment of Providers/Doctors and Staff level support. In addition, I was responsible for the research, development and implementation of a training program for the organization as a whole.

• Administer human resource policies and procedures.

• Develop job descriptions for newly created positions.

• Ensure compliance with relevant state, federal and local employment laws

• Identify and participate in job fairs, career days and other recruitment events that could provide quality candidates for open positions.

• Maintain HRIS database ensuring system is accurate.

• Operating within company policy, exercising discretion and independent judgment in making decisions.

• Participate in and support process improvement initiatives.

• Research, develop and implement a training program for all staff within the organization.

Mary Kraft Staffing and HR Solutions Lutherville, MD

Reason for Leaving: Recruited and accepted a new position

Hours Worked Per Week: 40

HR Specialist/Staffing Coordinator – Healthcare Placement 07/2011-02/2012

A mid level position, the HR Specialist is a professional position within Mary Kraft’s organization. The focus of this position is on analyzing the needs of the client group and assisting in the recruitment and placement of temporary, temp to hire and direct hire candidates. Utilizing my working knowledge of recruitment, marketing and sales I was instrumental in the increase of the Healthcare business.

• Accepting and filling orders. Managing the order life cycle.

• Administer human resource policies and procedures.

• Administer personnel records, annual/periodic employee insurance enrollment and records, workers’ compensation policies/procedures, and payroll direct deposit program.

• Administers the benefits program, in conjunction with corporate benefits to communicate all benefit changes to employees and ensure benefit enrollment process is timely and smooth.

• Assist in all administrative and tactical activities within the business; including strategic plans and development of policies/best practices.

• Continually strive to meet and exceed service delivery goals and customer expectations.

• Coordinate compensation programs. Compare internal positions and salary ranges against similar organizations within the area. Develop job descriptions for newly created positions.

• Enhancing and Expanding the Performance Management Process.

• Ensure compliance with relevant state, federal and local employment laws

• Focus on profitable pricing, expense, and cost-of-service management (e.g., unemployment and workers’ compensation) to achieve targeted contribution $26,000 (average) in sales/billable hours per week.

• Identify and participate in job fairs, career days and other recruitment events that could provide quality candidates for open positions.

• Maintain HRIS database ensuring system is accurate.

• Operating within company policy, exercising discretion and independent judgment in making decisions.

• Participate in and support process improvement initiatives.

• Provide advice and counsel to management regarding all people related and organizational issues; manage all aspects of employee relations including investigations, counseling to management and employees, conflict mediation and resolution, etc.

• Resolving problems, and developing business through customer service calls and proactively marketing candidates.

Kelly Services New Castle, DE

Supervisor: Jay Harter 1-302-***-****

Contact: Yes Reason for Leaving: Temporary Assignment (In-House Temp)

Hours Worked Per Week: 40

Staffing Supervisor – Commercial Placement 11/2010-07/2011

An entry level position, the staffing supervisor is a professional position in Kelly’s field organization structure. Utilize my working knowledge of recruitment and Human Resources to assist in the increase of staffing temporary employees by nearly 200 employees in a six month period.

• Administer human resource policies and procedures.

• Administer personnel records, annual/periodic employee insurance enrollment and records, workers’ compensation policies/procedures, and payroll direct deposit program.

• Conduct exit interviews, analyze data for trends and make necessary recommendations to management team.

• Continually strive to meet and exceed service delivery goals and customer expectations.

• Enhancing and Expanding the Performance Management Process.

• Ensure compliance with relevant state, federal and local employment laws

• Maintain HRIS database ensuring system is accurate.

• Operating within company policy, exercising discretion and independent judgment in making decisions.

• Participate in and support process improvement initiatives.

• Provide advice and counsel to management regarding all people related and organizational issues; manage all aspects of employee relations including investigations, counseling to management and employees, conflict mediation and resolution, etc.

• Resolving problems, and developing business through customer service calls and proactively marketing candidates.

• Temporary employee-related service including: recruiting, screening, hiring, training, conducting orientations, resolving problems, and managing employee relations issues.

Exact Staff Perryville, MD

Supervisor: Karen Brown 1-410-***-****

Contact: Yes Reason for Leaving: Laid off – Lack of Work

Hours Worked Per Week: 40

On-Site Manager/Recruiter/Supervisor 03/2010-05/2010

Supervise the proper administration of all management duties and policies including LOA; STD; Benefit Enrollment/Changes; Garnishments and Data integrity of the HRIS system. Provide input and analysis of personnel staffing needs and requirements; conducting an effective hiring cycle including: pre-screening; background check; drug screen; on-boarding; daily support of associates’ needs; and termination.

• Administer personnel records, annual/periodic employee insurance enrollment and records, workers’ compensation policies/procedures, OSHA requirements and forms, COBRA, and payroll direct deposit program.

• Assist in all administrative and tactical activities within HR; including strategic plans and development of human resource policies.

• Conduct internal investigations for violations of policies/ procedures and internal grievances.

• Consult with senior management regarding federal and state employment laws, and company policies/procedures as well as provide counsel and support to facility supervisors and managers.

• Effectively opened the first Exact Staff office on the East Coast from the ground up.

• Review job descriptions; develop and distribute job vacancy announcements. Review and administer screenings of applications. Perform recruitment activities, including advertising, Job Fairs; interviewing, physical capacity & drug testing. Coordinate employee relation initiatives, On-boarding, data entry, new hire paperwork, responsible for personnel file management.

C&S Wholesale Grocers North East, MD

Supervisor: Aspasia Kontoyianis 1-410-***-**** x5222

Contact: Yes Reason for Leaving: Voluntary Resignation – Found other Employment

Hours Worked Per Week: 40

Human Resources Administrator 06/2008-03/2010

Supervise the proper administration of all generalist duties and policies including LOA; STD; Benefit Enrollment/Changes; Garnishments and Data integrity of the HRIS system at the facility level. Provide input and analysis of personnel staffing needs and requirements; assisting in a reduction of turnover of 101% from fiscal year 2008 to 2009.

• Ability to recognize when a shift of personal attention is required on any given occasion. Ability to bring sensitive issues to the attention of the Division Chief/Management.

• Administer personnel records, annual/periodic employee insurance enrollment and records, workers’ compensation policies/procedures, OSHA requirements and forms, COBRA, and payroll direct deposit program.

• Assist in all administrative and tactical activities within HR; including strategic plans and development of human resource policies.

• Communicate with government agencies, financial institutions, and employees regarding garnishment, child support, and bankruptcy orders, and verification requests for wage/salary information with utmost discretion and professionalism.

• Conduct internal investigations for violations of policies/ procedures and internal grievances.

• Consult with senior management regarding federal and state employment laws, and company policies/procedures as well as provide counsel and support to facility supervisors and managers.

• Coordinate and prepare various correspondences, record keeping and file maintenance.

• Issue identification badges to C&S employees, including taking photographs and using ID creation software.

• Plan, organize, and facilitate company events designed to recognize and reward the efforts of all employees.

• Plan, schedule, and execute projects and multi-discipline studies.

• Research, analyze and complete Workers’ Compensation and Unemployment Claims.

• Review job descriptions; develop and distribute job vacancy announcements. Review and administer screenings of applications. Perform recruitment activities, including advertising, Job Fairs; interviewing, physical capacity & drug testing. Coordinate employee relation initiatives, On-boarding, data entry, new hire paperwork, responsible for personnel file management.

• Work with external vendors for problem resolution (Anthem, Talx, RealLife).

QVC, Inc. West Chester, PA

Supervisor: Diane Donio 1-484-***-****

Contact: Yes Reason for Leaving: Position Elimination

Hours Worked Per Week: 40

Human Resources Generalist/Desktop Publisher 02/2002-05/2008

Responsible for the design and development of communication projects within the Human Resources Organizational and Development Department at the Corporate Headquarters.

• Created a training module for a new retail endeavor SAVOR. As part of my responsibility, I traveled to Charlotte, N.C. to facilitate training to the SAVOR store team members.

• Created a training module for new IT Department software – QPATTS (QVC Project and Time Tracking System).

• Design/Develop materials associated with training sessions; informational packets; newsletters; brochures and invitations.

• Multi-tasking with Senior Management and other departments on various projects with strict deadlines.

• Responsible for managing all HR E-learning communications within the HR Department.

• Responsible for organizing a yearly event for the entire company domestically that included allowing 200 children to visit our business for a day. Managing this event included working with a budget, security, several internal departments and outside vendors.

COMPUTER SKILLS

• Adobe: Acrobat Professional, Illustrator, InDesign, Photoshop

• CorelDraw

• HRIS - PeopleSoft 8, Lawson, E-Empact, Persona and various proprietary software

• Macromedia: Fireworks, Flash

• Microsoft: Access, Excel, PowerPoint, Publisher, Word

• QuarkXpress

EDUCATION

2000-2002 Central Pennsylvania College Summerdale, PA

Associate of Science - Communication

• Graduated with a 3.5 GPA. Graduated Magna Cum Laude.

• Selected as Student of the Year in the Communication Program.

REFERENCES

Crystal Waddell, IC Clerk, C&S Wholesale Grocers, 1-443-***-****

Stephanie Weldon, Customer Service Rep, Delmarva Power, 1-443-***-****

Sue Bortree, Independent Consultant, 1-610-***-****

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