Kenneth A. Hill
Phone: 330-***-**** Mobile: 330-***-**** Email: *********@*****.***
PROFESSIONAL OFFICE MANAGER/ SITE DIRECTOR
Offering 16 Years People Management, Training Experience and Results
CIAC People Management certified professional with proven leadership skills; able to direct and effect solid business decisions in order to impact performance. A self-directed professional with demonstrable, organizational, written, and interpersonal skills; motivated, hard-working, and a problem-solver able to anticipate and react in a fast-paced work environment. Areas of strength include:
Strong analytical thinking P&L Accountability
Presentation writing and analysis Payroll administration and incentive plan development
Policy creation and administration Direct mail marketing, planning and development
Liason between call center, account staff, and client Staff selection and development
Dedicated quality control management Client communication and management
Skilled MS Office user Development of fulfillment materials
Qualification Highlights
·Successfully coordinated management of workload in 8 centers over 3 states for a multi-million dollar account
·Led division in sales growth of 113% for April and 111% YTD
·Exceeded 1st quarter sales goals by 120% and exceeded 2nd quarter sales goals by 106%
·Grew business to business sales to 48% of client’s revenue stream YTD
·Affected growth and retention of sales staff by 75% over the last 6 months in position to increase both client and company revenue levels by 15%
·Grew client account by 2 million in 4th quarter
·Managed blended call center to over 105% profitability with over 23 clients
·Directed Supervisory staff in production management to maintain yearly index level of over 100% for company returns
Work History
Director of Telemarketing Services
Haines & Company- Canton, OH 2006-present
Site Director
Daycom Inc. – Springfield, MO 2005-2006
Account Executive
InfoCision Management Corporation – Akron, OH 2003-2005
Call Center Manager
InfoCision Management Corporation – Akron, OH 1999-2003
Call Center Supervisor
InfoCision Management Corporation – Akron, OH 1996-1999
Education
B.A. Secondary Education
University of Akron- Akron, OH- 1992
English Major/ Social Psychology Minor
Interactive Intelligence Dialer Certification/ Mohawk University Sales Training/ Evolution Payroll Software/ ADP Payroll Software
500 Nassau Street West * East Canton, OH 44730