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Director, Telemarketing Services

Location:
East Canton, OH, 44730
Posted:
August 05, 2008

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Resume:

Kenneth A. Hill

Phone: 330-***-**** Mobile: 330-***-**** Email: *********@*****.***

PROFESSIONAL OFFICE MANAGER/ SITE DIRECTOR

Offering 16 Years People Management, Training Experience and Results

CIAC People Management certified professional with proven leadership skills; able to direct and effect solid business decisions in order to impact performance. A self-directed professional with demonstrable, organizational, written, and interpersonal skills; motivated, hard-working, and a problem-solver able to anticipate and react in a fast-paced work environment. Areas of strength include:

Strong analytical thinking P&L Accountability

Presentation writing and analysis Payroll administration and incentive plan development

Policy creation and administration Direct mail marketing, planning and development

Liason between call center, account staff, and client Staff selection and development

Dedicated quality control management Client communication and management

Skilled MS Office user Development of fulfillment materials

Qualification Highlights

·Successfully coordinated management of workload in 8 centers over 3 states for a multi-million dollar account

·Led division in sales growth of 113% for April and 111% YTD

·Exceeded 1st quarter sales goals by 120% and exceeded 2nd quarter sales goals by 106%

·Grew business to business sales to 48% of client’s revenue stream YTD

·Affected growth and retention of sales staff by 75% over the last 6 months in position to increase both client and company revenue levels by 15%

·Grew client account by 2 million in 4th quarter

·Managed blended call center to over 105% profitability with over 23 clients

·Directed Supervisory staff in production management to maintain yearly index level of over 100% for company returns

Work History

Director of Telemarketing Services

Haines & Company- Canton, OH 2006-present

Site Director

Daycom Inc. – Springfield, MO 2005-2006

Account Executive

InfoCision Management Corporation – Akron, OH 2003-2005

Call Center Manager

InfoCision Management Corporation – Akron, OH 1999-2003

Call Center Supervisor

InfoCision Management Corporation – Akron, OH 1996-1999

Education

B.A. Secondary Education

University of Akron- Akron, OH- 1992

English Major/ Social Psychology Minor

Interactive Intelligence Dialer Certification/ Mohawk University Sales Training/ Evolution Payroll Software/ ADP Payroll Software

500 Nassau Street West * East Canton, OH 44730



Contact this candidate