Engineer Sales

RESUME

Name : Rameez Sheikh

Address : Row House No.5, Ratan Enclave SN-66B/3/1 000Ghorpadi, B.T. Kawade Road,

Pune:-411001

Contact No.:+91-950*******,+91-997*******

Email id: ********@*******.***

Career Objective:

Seeking a challenging position in the area of Global Technical Support, Want to work in a progressive organization that gives me scope to enhance my knowledge and skills in accordance with the latest trends.

Area of Specialization IT Infrastructure Support

Professional Experience:

Experience Summary: I am having 2 Years of Industry experience in the field of IT Infrastructure Management and Support.

Experience Details:

Company Name: Pooja Computers

Company Profile: Pooja Computers is Computer Sales and Service company, located in Ballarpur. Company deals with IT Infrastructure Management along with Computer Sales and Service. It has multiple clients based in Chandrapur.

Duration: 15th May 2010 to 10th May 2011

Designation: Customer Support Engineer

Company Name: Universal Computers

Company Profile: Universal Computers is Computer Sales and Service company, located in Hadapsar. Company deals with IT Infrastructure Management along with Computer Sales and Service. It has multiple clients based in Pune.

Duration: 15th May 2011 to Till date

Designation: Customer Support Engineer

Responsibilities:

Trouble shoot and resolve end user issues related to desktop, software installation.

Complaint logging and closing.

Troubleshoot and resolve Network connectivity issues for local LAN

Formatting and Installation of Win2003, Win2008, Win XP, Win Vista, Win 7

Troubleshooting of Win XP and Win 7 related issue.

User Administration and management.

Microsoft Outlook and Outlook Express client configuration & troubleshooting.

Internal Messenger, communicator, net meeting, Configuration and troubleshooting.

VLAN port configuration changing on Cisco switches

Symantec and MacAfee antivirus client installation and updation.

Installing and Troubleshooting Hardware Devices and Drivers

Hardware problem troubleshooting for Desktop & Laptop.

Configuring TCP IP Network and Internet Connections

Desktop Printer installation, configuration and troubleshooting.

Technical Qualifications:

NETWOKINRG: -

Configuring and Managing LAN & WAN.

Configuring and Managing Cisco Router and Switches.

Configuring and Managing VLAN and Inter VLAN Routing.

NAT configuration.

In-depth knowledge of TCP/IP, IP addressing, Subnet & Summarization etc.

Network routing protocol troubleshooting skills (RIP, IGRP, EIGRP, OSPF) etc.

In depth knowledge of LAN Switching Technology - STP, VTP & Trunk Protocols etc.

Remote access solutions with PPP, HDLC, NAT, ISDN and Frame-Relay etc.

Configuration of Access Control List.

WINDOWS:

Installation of Microsoft Operating systems like Win XP and Win 2003 Server, Win 2008 and Win7.

Disk Compression and Encryption of File-System.

Working Knowledge of Workgroup and Domain.

Handling computers using Remote Desktop, Remote Assistance etc.

Configuration and management of both Local and Network Printers.

Installing, Managing and Administering Active Directory.

Creating groups & users locally and in Domain Environment.

Unlocking domain account and resetting the permissions & password.

Applying Group Policy in various environments.

Installation, Configuration and implementation of DHCP.

Installation of DNS.

Can perform various type of Backups.

Configure and manage Basic and Dynamic disks

Knowledge of Different Disk volumes like RAID5, Mirror, Stripped

Can configure and manage Windows 2008 RRAS.

Educational Background:

QUALIFICATION BOARD INSTITUTE YEAR OF PASSING

12TH CBSE Montfort Higher Secondary School Appearing

10th CBSE Montfort Higher Secondary School 2010 - 2011

Certifications:

Cisco Certified Network Associate (CCNA) Trained

Microsoft Certified IT Professional (MCITP) Trained

Infrastructure Management Service Desktop Support Engineer (IMS) Trained

ITIL v3 Trained

CA Service Desk/CACMDB

Operating System:

Win 98 / 2000 / 2003 / XP / Win 7 / Win 2008

Personal Information:

Date Of Birth 17th June 1990

Father’s Name Abdul Rafeeq Sheikh

Permanent Address Fulhsingh Naik Ward, Near Kadriya Masjid, Ballarpur,

Dist-Chandrapur, Maharashtra.

Pin:-442701

I hereby affirm that the information furnished in this form is true and correct to the best of my knowledge.

Date

Place: Pune SIGNATURE

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