Project Manager Customer Service

ABDALLAH HADDAD

Tel: 408-***-**** Email: *.******@*********.***

SUMMARY OF QUALIFICATIONS

Sales & Marketing IT professional with 13 Years of results driven operational management support of B2B Sales & IT business systems and infrastructure. Built and strengthened relationships to enable cohesive teamwork with business partners, vendors and end-users. Ability to translate strategic goals into clear tactical execution plans. Strength in building strong cross-functional collaborative teams through accountability and commitment to excellence.

Experience with coordinating companywide hardware & software conversions, Y2K and Storage Management planning and implementations. Experience with UNIX & Linux, Microsoft Family of operating systems and applications, Quick Books Professional, Network Appliance Filers, Sun, HP and IBM Systems. Effective communication skills and informed decision maker. Experience with structured project management methodologies & applications. Confidence in preparing and presenting technical requirements and system solutions to senior management and project teams.

COMPANIES

• Stone Soup Enterprises, Inc

• Synopsys, Inc

• Tek-Systems

• Comerica

• Franklin Templeton

• United Parcel Service

LEADERSHIP and MANAGEMENT SKILLS

• Pleasing attitude

• Excellent public speaking and interpersonal skills

• Excellent at team building mentoring, motivating, and fostering

• Excellent at problem solving and solution driven

• Strong organizational skills

• Flexibility in the face of change

CAREER HIGHLIGHTS

• Recipient of Cash and Stock awards

• Consistent outstanding performance

• Managed Data integrity 2000 + Server/Desktop Clients with a 97% recovery rating

• Customer Service Award

• Corporate Community Outreach Volunteer

• Habitat for Humanity

• The Cornerstone Project

• Fathers Who Care

• Carver Scholars

• Friends Outside

TECHNICAL SKILLS

OS: Windows Vista, Windows 2000, Windows XP, Windows NT, Solaris, AIX, Linux

Protocols: TCP/IP, IPX/SPX, NetBEUI, LDAP, SMTP, ICMP, ARP SNMP, SLIP, PPP, DNS, WINS, DHCP, RIP, HTML, HTTP and FTP

Computer Hardware: Intel Xeon, Pentium based High Range Intel make Servers along with HP, COMPAQ, Dell and IBM make Server and Desktops along with COMPAQ, TOSHIBA, Dell and IBM make laptops.

Application Software: MS Project, MS-Office 2007 (Excel, Power Point, Word, Outlook, Access, Publisher), Quick Books

PROFESSIONAL EXPERIENCE

2002 – 2012 Stone Soup Enterprises, Inc. Fremont, CA

DBA Natural Oasis MBS Distributors

Co-Founder of Stone Soup Enterprises (SSE), Inc. a professional service organization, specializing in entity formation and management solutions strategies to provide our clients with higher profits from their personal holdings and business operations. SSE subsidiary Natural Oasis MBS Distributors a wholesale distributor of professional Health and Beauty Care (HBC) products.

Specific Task

• Develop policies and procedures for day to day operations and short term projects.

• Coordinate trades shows and onsite product demo’s

• Track and develop existing and perspective client database

• Develop and maintain distribution networks and cross-functional business relationships

• Develop and manage sales and market strategies

• Develop and maintain resource database

• Project Management planning and implementation from start to finish –including clients budgets, resourcing, contract review and negotiation, lease analysis and negotiation, project scheduling and tracking, determining client requirements and evaluations of existing systems or business operations

1999 - 2002 Synopsys, Inc. Mountain View, CA

Senior IT Systems Administrator – Team Leader

As a Senior IT Systems Administrator and Team Leader, I was hired to oversee the entire storage management solutions for Synopsys Corporate Campus, improving system recovery and client confidence by 90% within my first ninety days. Managed organizational strategy to create high performance delivery teams that provide valuable partnership to Business process owners. Also responsible for reporting strategic planning and implementation of companywide storage solutions to Senior Management and training of junior administrators.

Specific Task

• Develop strategic and tactical plan for ADSTAR Distributed Storage Manager (ADSM) to Tivoli Storage Manager (TSM) conversion

• Evaluate existing systems (problems & opportunities)

• Coordinate systems review/alternative solutions (Hardware & Software)

• Participated in Resource Planning & Implementation

• Manage communication for internal and external business partners

• Coordinate TSM product launch

• System testing and documentation

• Supervise and train Jr. Administrators

• Manage Data integrity for 2000 + Server/Desktop Clients w/ 97% recovery rate

• Monitor/Tune systems performance and resource allocation

• Client/Server hardware & software installation/configuration

• Create, maintain, and implement disaster recovery procedures

• Generate reports

• Research and evaluate new products or product enhancements

• Configure/monitor automated administrative related task

1996 - 1999 Tek-Systems Santa Clara, CA

Technical Consultant Specialist

As a top performer and with a high customer satisfaction rating, I was one Tek-System first permanent employees outsourced to diverse companies as an IT Technical Consultant Specialist.

Specific Task/Assignments

1998 - 1999 Comerica San Jose, CA

Project Manager for Y2K Integration-Implementation

• Implement LAN desktop hardware and software in Novell Netware 3.x & 4.x, Windows 95/98 Environment

• Coordinate cross-functional team building efforts

• Standardize Corporate desktop applications- Lotus Notes, Lotus Smart Suite 97, WordPerfect 8.0, Attachmate 6.4, Novell NetWare Client 2.5, Y2K Service Patch

• System testing

• Deploy re-imaged client Workstation

• Support Client concerns or questions

• Documented Implementation Procedures

1997 - 1998 Franklin Templeton San Mateo, CA

Command Center Support Analyst /IS Production Services

• Monitor Computer Systems, Equipment, and Services to ensure their online and available at required times;

• Process all Production/test jobs, transmissions and backups according to schedule;

• Respond to incoming telephone calls, written inquiries and electronic mail relating to technical problems, operational questions and product functions;

• Coordinate problem escalation to appropriate support personnel

• Upload/Download files from PC to mainframe

• Maintain Data integrity backup/restore

• Track/troubleshoot network errors

• Manage Printer Environment

1996 - 1997 United Parcel Service San Jose, CA

Systems Administrator II

• NetWare tools and administrative duties such as adding users, setting trustee rights, monitoring system for performance tuning, and managing the printer environment.

• Windows 95, Windows NT installation and configuration.

• OS2 applications, installations and configurations.

• Network software installation, troubleshooting and routine maintenance.

• Install and configure network hardware including servers, workstations, printers, cabling, routers, UBI, Tech-10, Symbol hand/wrist scanners.

• PC Hardware & Software upgrades

ACCREDITATIONS

Certified UNIX Administrator

Microsoft Certified Professional

Certified Novell Administrator

Certified TSM Administrator

EDUCATION

1998 - Pending University of Phoenix, San Francisco, CA

BSBI Bachelor of Science in Business & Information Services

2000 - 2000 UCSC Extension, Santa Cruz, CA

Certificate in UNIX System Management and Administration

1994 - 1996 Masters Institute, San Jose, CA

Systems Administration & Database Management (Diploma)

1993 - 1994 Hartnell Junior College, Salinas, CA

General Education AA Degree

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