Marketing, Customer Service, and Sales
Resume:
ASHLEY J HOLMES
**** **** *** *********, ***** Carolina 28216 * ********@*****.*** *
EDUCATION
Bachelor of Science Degree in Business Administration * University of Phoenix *
OBJECTIVE
To continuously enhance my career knowledge in customer service, retail, and sales.
PROFESSIONAL EXPERIENCE
OMEGA SPORTS- Huntersville, NC
Retail Sales Associate (January 2011-Current)
• Responsible for maintaining the organization and cleanliness of the sales floor
• Responsible for solving customer's complaints with the assistance of management
• Responsible for answering customer phone calls and resolving basic inquiries
• Complete various other store associate duties as necessary
TELNET (Staffmasters) - Charlotte, NC
Inside Sales Representative-Temp (November 2010-December 2010)-4 week contract
• Performed 80-100 outbound calls to business contacts with Verizon Internet
• Discussed service request and package upgrades with business contacts
• Explained internet features and ensure customer retention
• Updated database and log the caller information and results
STATELINE CHRYSLER JEEP DODGE- Fort Mill, SC
Sales Consultant (March 2010-July 2010)
• Increased customer knowledge and customer satisfaction ratings through suggestion and implementation of company procedures and policies
• Performed constant outbound customer call backs to increase company clientele and follow up on customer satisfaction
• Participated in company trainings, career development seminars, and Chrysler certification testings
HOME HELPERS - Lexington, South Carolina
Marketing Manager (February 2009 – March 2010)
• Assisted in the staffing and operation of a home health care organization.
• Communicated with patients and representatives to resolve healthcare accounts through inbound and outbound calls directed by the owner.
• Maintained diplomacy when addressing matters escalated.
• Provided thorough, efficient, and accurate documentation and updates in systems for each work event.
• Assessed marketing content effectiveness and proposed actions to improve the reach and impact of our external and internal communications.
QUICK TIME PRODUCTIONS - Charlotte, North Carolina
Proprietor (August 2007 - Present)
• Executed a business plan to implement a retail sales production via personal sales and an online website.
• Executed an aggression of salesmanship through strategic, tactical, operational, and contingency policies.
• Perform outbound calls to the warehouse owner to place personal customer orders including wholesale handbags, wallets, sunglasses and shoes.
KIA OF GASTONIA - Gastonia, North Carolina
Customer Service Professional (March 2007 – August 2007)
• Served as a customer service professional to a major car dealership in Charlotte, North Carolina.
• Instrumental in improving customer satisfaction and knowledge by assisting with the implementation of product awareness.
• Executed an aggression of salesmanship through the implementation of company policies.
• Instrumental in increasing customer knowledge and customer satisfaction ratings through suggestion and implementation of company procedures and policies.
PLAY IT AGAIN SPORTS - Columbia, South Carolina
Customer Service Professional (September 2005 – March 2007)
• Served as a customer service professional to a national sports retailer in Columbia, South Carolina.
• Interfaced with customers to identify needs and product information.
• Completed monetary transactions and resolved issues as needed.
• Mentored new employees in customer service processes and company policies.
• Demonstrated the ability to gain customer trust, which led to the increase in repeat and referral business by maintaining a professional and positive appearance and attitude.
RIAH ENTERPRISES, INC. - Summerville, South Carolina
Customer Service/Quality Assurance Professional (August 1999 – August 2005)
• Served as a customer service representative and a quality assurance professional for an international clothing manufacturer.
• Assisted in the design and implementation of reporting procedures that reduce labor costs and improved customer satisfaction ratings.
• Developed and implemented skills in resolving escalated customer service issues.
• Identified customer needs and presented appropriate company product and service offerings.
• Dramatically enhanced customer satisfaction ratings by expediting all orders and ensuring a high degree of quality products.
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