Bilingual Professional

Maria C. Manning

*** ******** ****** #**** • Clearwater Beach, FL 33767 •

813-***-**** Cell 727-***-**** Home *********@*******.***

My objectives are to find employment with a company that is stable and values their employees. A place where I can grow and excel in my position. A company that with my skills and experiences, I can contribute to their success.

SUMMARY OF QUALIFICATIONS:

I am a bilingual professional with many years of experience in Customer Service and Sales. I also have experience in Mortgage Lending, Banking, Retail, Wholesale, Finance, Administrated and Clerical Work, Cash Drawer Management, and Purchasing. I am well organized, detailed oriented, have excellent communication skills and relationship building skills, efficient, energetic, a team player and a quick learner.

EXPERIENCE & ACHIEVEMENTS:

Priority Mortgage Corporation, Tampa, Florida

Reverse Mortgage Processor 10/10 – 05/11

• Ordered appraisals, title searches, and FHA case numbers for new loans.

• Pulled credit and flood certifications and submitted files to lenders.

• Obtained underwriting conditions for clear to close.

• Ordered surveys and elevation certificates when required.

• Submitted closing documentation for loan closings.

• Assisted loan officers with the entire loan process.

CitiFinancial, Tampa, Florida

Senior Branch Account Executive & Loss Mitigation Specialist 07/08 – 09/10

• Sold personal loans and insurance products to current and new customers.

• Made recommendations of credit worthiness and completed numerous sales.

• Recommended solutions to difficult delinquent accounts.

• Performed administrative tasks such as cash drawer management, collections, answered

telephones, updated insurance, and serviced accounts. Paradigm Learning Inc., Tampa, Florida

Business Development Associate

01/08 – 06/08 Company relocated

• Assisted and supported nine sales executives.

• Participated in lead generation strategies and expanded accounts.

• Rejuvenated activity with inactive accounts.

• Built client profiles for targeted Fortune 1000 companies.

• Responded to marketing leads and utilized web tools to prospect for new accounts.

Laid Off

• Pre-qualified customer leads with pre-set criteria of the company.

• Tasked with the responsibility of handling all international leads.

MortgageIT (subsidiary of Deutsche Bank), Tampa, Florida Inside Sales Account Executive & Closing Coordinator

08/05 – 10/07 Branch closed

• Established and maintained productive accounts with mortgage brokers.

• Assisted mortgage brokers throughout the loan process by structuring loans per program

guidelines, pricing, loan submission, approval, and funding.

• Managed and maintained accounts, informed clients of new products, revised guidelines,

updated forms, and recommended price improvements.

• Routinely checked status of inactive loans and purging loans that were declined or cancelled.

• Responsible for creating weekly emails to promote financial products.

• Created and maintained broker contact list and distribution list.

• Specialized in turning non-producing dormant house accounts into valuable clients.

• Met sales goals established by branch manager.

• Responsible for scheduling all closings for the district branch.

• Oversaw that loans were locked and locks were good through the funding period.

• Ensured all closing documents were in compliance with bank regulations. Those

documents included warranty deeds, proposed deeds, title documents, hazard and flood

insurance coverage, and property taxes.

• Provided courteous and responsive service to customers in a timely manner.

Tampa Catholic High School, Tampa, Florida

Receptionist/Administrative Assistant to Vice-Principal & Assistant Principal 04/99 – 07/05

• Provided assistance to Administrators.

• Managed reception area, answered main telephone system, and distributed school correspondence.

• Responsible for attendance for entire student body and assisted parents with answers to questions.

• Designed format, organized, and coordinated parent/teacher conferences.

• Acted as liaison between students, parents, teachers, & administrators.

EDUCATION & LICENSES:

Miami Dade Community College, Miami, Florida Associate in Arts Degree - Business Administration Mortgage Brokers License (State & Federal) NMLS # 285603

KNOWLEDGE AND SKILLS:

Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, Lotus 123, Lotus Works, Data Trac & Maestro (Banking Software).

References available upon request 2

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