Customer Service Sales

KEITH KNOCKEART

**********@*****.***

***** ******* *****

Naperville, IL 60564

630-***-****

COO / VP - OPERATIONS

P&L / Turnarounds / Startups / Vendor Relations /

Multi-Sites / CRM / Balanced Scorecard / Audits

Budgeting & Forecasting / Profit Growth / Cost-

Control / QA / Training / International / B2B /

B2C

Experienced with startups to Fortune 500 companies,

I have reduced costs, implemented improved

processes and increased profitability.

Utilizing a unique combination of operations,

sales, marketing, financial reporting and training,

I have repeatedly improved revenues

and driven increased customer service and

satisfaction.

- Exceeding aggressive revenue goals, repeatedly

increasing profitability

- Recruiting, training and mentoring high-

performance, low turnover teams

- Delivering world-class customer support and

service

- Implementing cost-controls across multiple

sites

I earned my BA in Business Administration from

Michigan State University. Additionally, I have

attended numerous sales, marketing and customer

service courses. I have delivered multiple

presentations and written several industry-specific

articles, published company-wide.

Key Skills: An excellent trainer and high-achiever,

I am known by management and peers as someone who

is operations and sales

oriented, and relates easily to people at all

levels. With a shirt-sleeve / hands-on approach, I

analyze situations rapidly, implementing change

smoothly and quickly in highly competitive markets.

CAREER HISTORY

COO, Car Wash Distribution, 2006 to 2011. $20M car

wash sales and service supply company. Managed

three divisions in IL and AZ for all

operations including capital budgets, staffing, HR,

compliance, billing, staffing and customer service.

Delivered corporate profits up

to $1.3M. Managed staff of 52 and budget of $6M.

VP / General Manager, Wallis Companies, 2001 to

2006. $500M petroleum supply firm. Hired to startup

Car Wash Distribution and related retail support

services for Wallis car wash units. Increased sales

from $0 to $4.5M annually. Negotiated all

supplier contracts. Realized 23% EBITDA.

Managed 15 staff and $1.2M budget.

Global Car Wash Manager, Exxon Mobil, 1999 to 2001.

Division of $383B petroleum company. Delivered

direct corporate support for

over 38,500 car washes worldwide with annual sales

of more than $2.8B. Led marketing and business unit

planning. Achieved 72%

gross profit performance. Managed five direct

reports and $75M budget.

Earlier: Positions of increasing responsibility in

regional, national and international markets for

Exxon Mobil.

Contact this candidate