Customer Service
Resume:
Regina R. Pedersen
Rockford, IL 61108
***********@*****.***
Skills:
Computer Skills: Microsoft Word, PowerPoint, Excel, and Publisher, Adobe Illustrator, Photoshop, and others. Good typing and 10-key skills, classes include Word/PowerPoint, Excel/Access, Fundamentals of Interactive Multimedia, and others.
Communication Skills: Studied communication. Classes include Interpersonal Communication, Theories of Communication, Basic Speech, Radio and Television, Directing, Acting, and several others.
Work Experience:
Kohl’s at Rockford South, Rockford, IL (September 2009 - Present) - Customer Service and Early Morning Replenishment Associate
Assisted customers with purchases, returns, and general questions, answer incoming calls, sort and organize merchandise, count down cash drawers and perform closing tasks, replenish clothing departments, put out new merchandise.
Eagle Express Mail, Bethalto, IL (April 2009 - May 2009) - Sales Clerk
Processed and packed shipments through UPS, FedEx and DHL, made copies, made custom boxes, assisted customers, answered phone, sorted mail, tracked daily sales and deposit.
Associated Mail and Parcel Centers (AMPC), Rockford, IL (November 2008 - April 2009) - Members Services
Answered phones, assisted members with questions and problems, computer design work, designed and sent mass emails and mailings, assisted with planning and working national convention, assembled and sent new member kits, filing, printed and bound class materials and programs, data entry, process new member information and enter data onto website.
Mailboxes and Parcel Depot (a Division of AMPC), Rockford, IL (April 2008 - April 2009) - Retail Clerk
Processed and packed shipments through UPS, FedEx, DHL, and Speedee, made copies, computer design work, assisted customers, answered phone, sorted mail, opened and closed personal mail boxes.
Kohl’s at Rockford South, Rockford, IL (October 2007 - May 2008) - Jewelry and Cosmetics Associate
Assisted customers with purchases, returns, and general questions, completed daily jewelry count, cleaned and maintained cosmetics, prepared and delivered public announcements.
Starlight Theatre at Rock Valley College, Rockford IL (May 2007 - August 2007) - Props and Set Construction
Assisted with various tasks around theatre such as construction, painting, maintenance, etc.
Yorkshire Playhouse, York, NE (January 2007 - March 2007) - Director
Directed a production of Barefoot in the Park. Cast show, designed and built set, directed actors, stage crew and technical crew, and selected costumes, props, sound effects, along with many other responsibilities.
York College, York, NE (August 2003 - May 2007) - Various Positions
Levitt Library (August 2004 - May 2005) - Stocked shelves, worked front desk, assisted students with computers and copiers, entered books into computer system.
McCloud Bookstore (August 2004 - May 2005) - Sorted incoming and outgoing mail, delivered packages.
Gurganus Performing Arts Center (August 2005 - May 2007) - Cleaned and organized props, costumes, and make-up rooms, various office duties, painted and helped with set construction, assisted director with various needs.
Pizza Hut, Rockford, IL (May 2006 - August 2006) - Server and Customer Service Representative
Took orders, answered phones, entered orders in computer, cleaned dining area, nightly restaurant cleanup.
York College, York, NE (Summer 2005) - Summer Recruiter
Traveled throughout Midwest and recruited for York College. Assisted with presentations, cared for campers, and tracked expenses.
Education:
York College, York, NE (2003 - 2005)
Studied Theatre Communication and Computer Applications.
Belvidere High School, Belvidere, IL (1999 - 2003)
High School Diploma, in Choir and Theatre programs.
Other Accomplishments:
York College Theatre Department (2003 - 2007)
Worked as director, assistant director, stage crew, costume crew, set construction, stage manager, and actor. Also organized and cleaned back stage and dressing areas, and technical booth.
York College Traveling Children’s Theatre (2003 - 2007)
Organized and performed productions at elementary schools and libraries around Eastern Nebraska
York College Theatre Department Appreciation Award (2006 - 2007)
Awarded for work done in the York College Theatre Department
Alpha Psi Omega (2005 - 2007)
Vice President (2006 - 2007) - Participated in community events, volunteered at local theatre events, helped plan club events.
References available upon request.
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