Customer Service Sales

TERCEL C. WEST

*** ***** **.***. *** Los Angeles, CA 90006 Phone: 918-***-**** Email: **********@*****.***

Career Goals: Chief of Security / Private Investigator/ Director of Security

Experienced security officer seeking a security officer position where I can utilize my customer service skills and performance to benefit the growth of the company. I am a recent college graduate and ready to use my educational knowledge I have obtained with my prior work experience. Major strengths include: analytical abilities, team development, customer relationship building, and leadership. Computer skills include proficiency in Excel, QuickBooks, Peachtree and Microsoft Office

EDUCATION

TULSA COMMUNITY COLLEGE TULSA, OK VINITA HIGH SCHOOL – VINITA, OK.

Associates of Science; Accounting, May 2012 Graduated: May 2006

OKLAHOMA DEPARTMENT OF CORRECTIONS TRAINING ACADEMY

Oklahoma Officer Training Pre-Service Training, May 17, 2012

State of Oklahoma Department of Corrections Firearms Training

Oklahoma officer Firearms Training, February 2012

AWARDS & RECOGNITION

Manager Excellence Award, 2009

Recognize Customer Service Leader, 2009

Recognize Monthly Sales Leadership Consecutively

Manager of the Month for Issue Resolve & Strategic Value Per Call 2009

WORK EXPERIENCE

Northeast Oklahoma Correctional Center VINITA, OK 12/2011 – 6/2012

CORRECTIONAL OFFICER

• Maintained the safety and security of residents, visitors, staff, and inmates.

• Supervised up to 264 inmates in a minimum-security facility maintaining 100% accountability.

• Searched cells, living quarters, visiting areas, recreational areas, and buildings for contraband or unapproved items.

• Enforced institutional policies and procedures.

• Effectively handled confrontational situations; resolving them appropriately.

• Conducted institutional and accountability counts of all inmates.

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Comcast Houston, TX

CUSTOMER SERVICE REPRESENTATIVE 2/2010 – 2/2011

• Promoted and sold services, entered and confirmed all sales.

• Troubleshoot and resolved technical problems for customers

• Research and identified trends in service &/or equipment problems and documented processes used to correct issues.

• Provided accounts receivable assistance to any customer with a concern or billing question.

NCO FINANCIAL SERVICES HUMBLE, TX

CUSOMTER SERVICE REPRESENTATIVE 9/2009 – 3/2010

• Communicated to potential customers the products that we had to offer from Bank of America.

• Met all specified sales per hour goals established for team.

• Completed all necessary customer sales information into the system for billing purposes later.

DISH NETWORK TULSA, OK

Technical Support Representative 4/2009 – 9/2009

• Assisted customers with researching misapplied payments.

• Provided customers with timely responses to technical equipment issues.

ALORICA (SPRINT ACCOUNT) TULSA, OK

Tier 1 Team Manager 8/2007 – 3/2009

• Instructed multiple new team managers to manage and train new-hires in technical support and billing customer support.

• Identified and made recommendations for process improvements.

• Strengthened Strategic Value per call (sales) by integrating strong mentoring /coaching elements for each individual agent.

• Managed the HR functions in my area of staffing and training of new personnel.

• Established strong leadership relationship with my team in which several team members were recognized for positive impact on the company’s overall growth.

• Uncovered errors in audit reports and submitted the reports about the entire transaction to the accountant.

• Monitored the performance of personnel to ensure a productive work environment.

HOLIDAY INN EXPRESS TULSA, OK

FRONT DESK SUPERVISOR 11/2006 – 7/2007

• Responsible for supervising all the front desk operations.

• Performed all credit and financial transactions.

• Conducted periodic walkthroughs of the hotel for quality and safety purposes.

• Ensured all guests received prompt and professional attention.

UNITED PARCEL SERVICE (UPS) TULSA, OK

Package Loader 8/2006 – 7/2007

• Loaded and unloaded packages from trucks.

• Scanned all packages for proper distribution.

OKLAHOMA STATE BANK VINITA, OK

Teller 2/2006 – 8/2006

• Processed customer transactions efficiently and accurately in a fast paced environment.

• Maintained a balanced cash drawer at all times.

• Built customer loyalty by developing relationships.

• Generated new business by cross selling banking products and services to existing customers.

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