Customer Service Quality Assurance
Resume:
Erin Deleski
Villa Rica, GA *****
**********@*****.***
Dear Sir or Madam,
I am a certified Medical Laboratory Technician and I am interested in the full time shift that is available. I have been employed at WellStar Cobb Hospital since July of 2009. Enclosed you will find my current and previous work experience. I feel I am excellently qualified for a Medical Lab Tech position and would be an asset to the lab. I look forward to your response and thank you for your time.
Sincerely,
Erin Deleski
Work Experience
Well Star Cobb Hospital
Medical Laboratory Technician ASCP# 04148339
June 2009- present
I perform various tests on all types of body fluids and report them in a timely efficent manner. I must perform quality control on laboratory instruments and trouble shoot when neccessary. I work independantly in all areas of the lab including Chemistry, Hematology, Urinalysis, Coagulation, Microbiology, and Blood Bank. I have excellent skills in multi tasking and working in a fast paced environment. I have experience working with many different instruments including Beckman's LH750's for Hematology as well as the Sysmex XE-5000. Beckman's LXC's, LXi's, DXC's and DXi's for Chemistry. The Iris for Urinalysis and the Galileo and Provue for Blood Bank. I also perform Micro set ups which includes routine cultures, fungal and AFB cultures as well as rapid tests such as Influenza, Strep, RSV, and C-Diff. I was sent to Sysmex training in Mundelein, IL on the XE-5000 in October of 2011 and am a key operator on this instrument.
Supervisor Amal Shenoda (please do not contact WellStar)
Wheaton Franciscan Healthcare St. Joseph’s Hospital (Milwaukee WI)
Medical Laboratory Technician ASCP# 04148339
Sept 2005- May 2009
Under the supervision of the laboratory manager and supervisors, I perform tests with established and approved protocols requiring the exercise of independent judgment and responsibilities. I maintained equipment and records, and performed quality assurance activities related to test performance and instrument requirements. I was member of St. Joseph’s laboratory’s Quality Assurance Committee. This committee was formed to discuss and implement ways to maintain and improve the quality of work and to uphold the mission, vision, and values of the hospital. I am trained as a Generalist in such areas of the lab as Chemistry, Hematology, Urinalysis, Coagulation, Microbiology, and Blood gases.
Supervisor: Jake Reisinger 414-***-****
Pick N’ Save grocery store (Brown Deer WI)
June 2004- Sept 2005
Customer Service
I interacted with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. I also checked out customers with their grocery orders.
Supervisor: Brenda Johnson 414-***-****
House of Roth Cleaners (Brown Deer WI)
Jan 2002- Jan 2004
Front Desk
Front desk associate. I had direct contact with customers and taking in items to be cleaned and making sure they were processed in a timely manner. I was a liaison between customers and owner regarding questions/concerns/complaints pertaining to customer’s orders.
Owner: Harvey Levin 414-***-****
Pick N’ Save grocery store (Brown Deer WI)
Jan 1999- Dec 2001
Cashier/Customer Service
I started out as a cashier, working the register to ring up customer’s grocery orders. After a year and a half I was promoted to Customer Service where I was in charge of the cashiers and closing out all of the register tills at the end of the night. This included counting the tills and making sure all transactions were accounted for and all monies were properly sealed and secured. I also worked the service counter desk and took customer’s questions or complaints and dealt with them accordingly.
Supervisor: Brenda Johnson 414-***-****
References
- Chris Chappell, current co-worker (MT) and lead tech
-Terese Robinson, former lead tech/ co-worker
******.********@****.***
-Jake Reisinger, former Supervisor
Education
Milwaukee Area Technical College
2002-2005
I graduated with an Associate’s Degree in Clinical Laboratory Science. I was certified by the ASCP in July of 2005. I am current on my certification and must reapply in July of 2014.
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