Quality Assurance Management
Resume:
CURRICULUM VITAE
CHETAN.K.S
Sadananda Nagar, NGEF Layout
BANGALORE 560 038
Phone: +919********* E-mail: *********@**********.***
STATEMENT OF PURPOSE
To utilize the knowledge gained during the course of study and A challenging and rewarding position as a Financial services professional that utilizes my expertise in Banking and Capital markets as well as Reporting.
PROFESSIONAL PROFILE
Bachelors in Commerce with 5 Years Experience :–
6 Month of experience in the field of Company Accounts,
1.5 Years of experience in the field of Derivatives Reconciliation,
3 Years experience in the field of Customer Reconciliation and Quality Assurance for Finance Data Extraction, Loan Maintenance, Account Opening, Rollovers processes.
Currently working as Quality Assurance Officer in ANZ Support Services India Private Limited Ltd.
Was working as a Process Executive in Infosys BPO Ltd for the Banking and Capital Markets Vertical.
Effective communicator with strong problem resolution and time management skills and core competencies in the areas of accounts and contracts management, financial services, client relations, and staff management.
Quick learning, hard working and Challenging.
Good Analyzing skills and ability to impart training to subordinates.
SKILLS
Well Versed with MS-Excel
Knowledge of Basic Macros.
Well Versed with Word, PPT.
Good typing speed.
EXTRA CURRICULAR ACTIVITIES
• Active participation in sports, quiz, debates and cultural activities.
QUAIFICATION
Course Institution University Period Obtained marks Year of passing
B.Com Miranda Institute of Management Studies Bangalore University 2004-07 59% 2007
II PUC Sri Sai Sathyanarayana College, Bangalore Bangalore University 2003-04 61 % 2004
SSLC INHS, Bangalore K.S.S.E.B 2001-02 56 % 2002
ORGANIZATIONAL EXPERIENCE
October 2010 – Present Date
Company Name : Australia New Zealand Bank Support Services India Private Limited
Designation : Quality Assurance Officer (5.3)
Area of Work : Commercial Risk and Assurance Team
Key tasks handled:-
• Performed quality assurance checks based on Acceptance Quality Level (AQL Method) for Customer Credit Condition and Customer Documentation team and also was responsible for monitoring the credit risk and make sure Operation Risk, Policies and Procedures are in stream line for respective teams, if not ensure those are timely escalated and make sure those are corrected.
• Being a part to Operational Teams Daily Huddle to communicate the errors and make them aware of the Customer Impact and also assist the team on doing effective RCA on QC / External Errors / Customer Complaints / Incidents to avoid repetition of errors and have a accurate Preventive Action Point / Control Point.
• Preparation of Quality Reports to Operational Team / Stake Holders / Management team on Daily, Weekly, Fortnightly, Monthly, Quarterly, Half yearly and Yearly basis in a timely manner.
• Ensure the process updates are updated on the KMS tracker and on regular basis the KMS assessments are conducted to the Operational Team.
• Being a Custodian of the process, training all the New Joiner of the operational team and getting them into production based on the agreed training plan as well as mentoring them.
• Used various in-house systems as well as Hewlett-Packard (HP Application) and all Windows’ Packages.
• Help team members to achieve business objectives and achieve individual potential by sharing knowledge and best practices.
• Actively conduct Error Reduction Projects, Effective RCA awareness sessions and also being a part of Compliance and Operating Risk team activities.
ACCOMPLISHMENTS
ANZ - New Zealand Operation - Extra Miler (November-2010), Shining Star (December-2010), AOM Level 2 Accreditation (January-2011), Kaizen Star (April-2011).
ANZ – Commercial Service Bangalore - Commercial Service Bangalore Star Performer (August-2011). Commercial Service Bangalore Star Performer (May-2012).
May 2009 – October 2010
Company Name : ANZ Support Services India Private Limited
Designation : Finance Analyst 6.2
Area of Work : UDC Documentation Team
Cross Trained : Finance & Dealers
Key tasks handled:-
• Was part of the ANZ Fulfillment team and currently with ANZ New Zealand Operation team of the bank.
• Performed Checks on the Credit Condition of the customers and was responsible for monitoring the credit risk and make sure the customer records are in stream line if not ensure those are accurately communicated to database management team and make sure those are corrected.
• Preparation of agreements like Security Agreement, Credit Sale Agreement, Additional collateral Agreement and Rearranging the existing credit. Certificates like Guaranteeing Company / Trust certificate and Deeds like Guarantee Deed and Cross Guarantee deeds were prepared which in turn helps the bank to secure its credits and also settle the vendors.
• Verification and validation of records on proper time to avoid huge losses to client.
• Used various in-house systems as well as Hewlett-Packard (HP Application) and all Windows’ Packages.
• Actively involved in training new employees for both UDC Document team and Finance & Dealer team
• Was Crossed trained on different process (Finance & Dealers) and help the team in production and was also appreciated for meeting the Quality, Productivity and SLA.
ACCOMPLISHMENTS
ANZ Trendsetter (October 2009) from ANZ – Fulfillment and Bangalore Operation team for getting cross trained on F&A team
Shinning Star of the Month ( February 2010) from ANZ - New Zealand Operations for increasing the Quality, Productivity and meeting the SLA of both Documentation and Finance & Dealer team
Shinning Star Runner up of the Month (July 2010) from ANZ - New Zealand Operations for Multitasking, Quality, Productivity and Meeting the SLA of both Documentation and Finance & Dealer team without any errors or customer complaints.
January 2008 – April 2009
Company Name : Infosys BPO Ltd
Designation : Process Executive (Analyst)
Area of Work : Broker Reconciliation Department
Key tasks handled:-
• Was part of the Global Exchange Traded Derivatives (back office) operations team of the bank.
• Performed reconciliations between the bank’s and exchange’s, bank’s and broker’s accounts and was responsible for monitoring risk and ensuring that all trades, positions and cash are accurately reported and liaised extensively with traders, brokers and client support teams.
• Primarily dealing with equity, index and commodity Futures & Options contracts traded on various global exchanges such as LME, KOFEX, NSE, MONTREAL EXCHANGE, MADRID etc.
• Used various in-house systems as well as Rolfe & Nolan and all Windows’ Packages.
• Help team members to achieve business objectives and achieve individual potential by sharing knowledge and best practices.
• Actively involved in training new employees on Futures and Options Concepts.
• Makes Regular Margin Call Payments and Receipts through SWIFT.
• Communication with the client on a regular basis for resolution of Aged breaks.
• Researching and resolution of cash and trade breaks in proper time to avoid huge losses to client.
• Creation of the Daily Initial margin Reports for all the third Party Brokers to observe the margin Payments or Receipts.
ACCOMPLISHMENTS
Individual performance award (Ramp award) from Infosys BPO for performing the most voluminous Reconciliation
Individual Performance Award (Spot Award) from Infosys BPO for find the root cause for the breaks (RCA) and quick resolution on the Cash Breaks, Trade Breaks and Overall Difference.
June 2007 – January 2008
Company Name : Intsol Consultants Private Limited.
Designation : Accounts Executive
Area of Work : Accounts Department
Key tasks handled :-
• Preparation of Quotations
• Evaluation of Purchase Orders
• Raising Invoices
• Raising Purchase Orders
• Preparation of Weekly Report
• Preparation of Monthly Expense Report
• Ensuring that Vendor Payments are done on time
• Liaising through telephone with Credit Control of other Companies, customers seeking payment.
• Ensuring that the Expense Policies are met according to Company Standards
• Ensuring that the Tax Deducted at Source (TDS) & Service Tax (ST) are charged according to the Income Tax rules.
• Monthly payments of TDS & ST to the Government
• Preparation & Receiving TDS Certificates at the end of the accounting period (Form 16A)
• Coordinating with the Finance Manager to ensure that the salaries are paid on time
• Maintaining Petty Cash
• Voucher Entries
• General office duties including sorting through the post, photocopying and answering the telephone to deal with any queries.
PERSONAL DETAILS
Father’s Name : Shivaprasad.K.M
Phone : +91-80-253***** / M: +919*********
Date of Birth : 20th February 1986
Passport Number : G7804436
LANGUAGES KNOWN
SPEAK English Kannada Hindi Tamil
READ English Kannada Hindi
WRITE English Kannada Hindi
Contact this candidate