Jessica Hanson
Resume:
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**A Mary jo lane• derry, nh• Phone 603-***-**** *******.***@*****.***
Jessica j. Hanson
profile
Results-oriented, dependable professional experienced in customer service, sales, and financial services. Excels in fast-paced environments as well as in supervising and motivating staff to increase productivity and company profitability. Works well independently and as a part of a team. Committed to excellence as well as constant and never ending improvement. Self-motivated “people” person who has excelled at winning over “hard to close” customers and made them customers for life.
highlights of qualifications and accomplishments
Customer Service and Internet Sales
Increased dealership profits, internet sales, and referral business by implementing a system to meet client requests in a timely and accurate manner, thus securing repeat business as well. Working closely with management in obtaining customer management software designed to improve employee performance and streamline dealership processes.
Certifications and Product Knowledge Awards
Achieved highest (Master) level certification of Volvo vehicle product knowledge in 2001, 2002, 2004, 2005, and 2006. Awarded Volvo “Masters of Safety” certificate in 2001 after completing academic and defensive driving course testing.
Promotions and Marketing
Interview by Madison Capital Times Newspaper (Madison, WI) making the front page in the “Savvy Section” promoting Volvo vehicle safety. Solely handled the Volvo automobile display at the Madison Auto Show in Madison, WI for two years greatly increasing dealership floor traffic for the following months by answering questions, supplying videos, reading material, and educating prospective buyers on the benefits of owning a Volvo. Appeared on a local news station promoting the 2004 Volvo convertible as being the perfect spousal “valentine’s gift”.
Bookkeeping, General Office, and F&I
Streamlined dealership procedures, increased productivity and efficiency in handling dealership (Business Office) paperwork and created an easier transition from Finance to Office Booking and closing out auto purchase paperwork. Increased revenue by expediting accounts receivable collections. Tripled dealership, business office profit in first month of promotion from Internet Manager to Finance and Insurance Manager while employed at John Erickson Chevrolet in Verona, WI.
Solely handled estimating, billing, payroll, accounting, advertising, and several supplier accounts accurately and efficiently, lowering overhead expenses, thus increasing company profit while doing business as Coastal Painting and Wallpapering in Mt. Desert, Me.
professional experience
Lovering Volvo, Smart Volvo/Fields Volvo, Zimbrick Honda, Erickson Chevrolet – Nashua, NH, Madison, WI
Automotive Sales, Internet Automotive Sales, Internet Sales Manager, and Finance (F&I) Manager
Duties included assisting prospective vehicle owners in acquiring the necessary information to make an informed decision on their vehicle purchase. Educating prospective owners of the features and benefits of owning a represented vehicle and assisting in the education of comparable vehicles. Utilizing the internet sales approach to assist in a new method for consumers to shop for a vehicle. Managing internet sales and marketing. Building relationships with prospective buyers as well as maintaining strong relationships with executives representing advertising accounts. Seeking new ideas and avenues to promote increases in sales and revenue. Addressing issues within the company and working closely with upper management to improve processes.
1983-2001
T.A. McIntire Painting Contractor, Sunrise Painting, Blue Hill Painting
Mt. Desert, ME
Professional Painter/ Wallpaper Hanger & Office Assistant
Duties included performing professional work per contract specifications, managing a staff of three to twelve employees from job start to completion, typing estimates and billing for work completed. Performed work per sub-contracting specifications. Communicating with prospective and existing clients to maintain relations through job progress and completion as well as creating and maintaining repeat and referral business relationships.
1995 – 2001
Coastal Painting & Wallpapering
Mt. Desert, Me
Owner/Painter & Wallpaper hanger
Duties included estimating and billing projects ranging from existing home repaint to large new construction commercial projects. Managing an employee group ranging from five to fifteen during a large project. Communicating with home owners during residential projects and general contractors as well as subcontractors on large commercial projects to ensure a smooth transition from project beginning to completion. Managing accounts with suppliers to increase revenue. Concentrating on customer relations promoting repeat and referral business.
Education / performing arts
1983-1987
Carlisle High School -Carlisle, PA
Diploma
Emphasis on business courses which included; Typing, Accounting, Business Math, Secretarial and computer courses.
Honor Roll Graduate
1975 – 1988
Downeast Dance Arts, Boston Ballet School, Central Pennsylvania Youth Ballet, Connecticut Ballet Academy, Gus Giordano Jazz Dance Academy Chicago
Extensive study of the art of ballet, jazz, contemporary and flamenco dance. Performed in the corps de ballet as well as principal roles and solo performances in many states. Awarded a full scholarship to the Joe Tremaine School of Dance in California before retiring and pursuing a future in the family painting business. (T.A. McIntire Painting)
To Whom It May Concern:
I highly recommend Jessica Hanson as a candidate for employment. Jessica was employed by John Erickson Chevrolet, Inc starting in the fall of 2006-2007. Jessica started as a sales person in charge of new and used auto sales. Soon after Jessica started selling we realized how strong her people skills were and promoted her to handle all the internet sales at the dealership. Jessica quickly out sold all previous sales personal and built the internet dept into a very profitable asset to the dealership. We were so impressed with her abilities that she was given the opportunity to run the Finance and Insurance dept. Again Jessica out sold all pervious employee’s and set record sales for both total gross profit and product sales.
Jessica has excellent communication skills. In addition, she is extremely organized, reliable and computer literate. Jessica can work independently and is able to follow through to ensure that the job gets done. The office staff commented on her paper work always being clean and accurate.
Jessica was instrumental in bring in a company called Autobase. They have a (CRM) customer management tool that has helped us tremendously stay in touch and prospect our customer base. Jessica was passionate about the company and we have been very happy with the decision to buy the software based her recommendation.
She was quick to build rapport with other dealership employee’s but excelled with the customers she met both in person and thru the internet.
Jessica has done an excellent job and I would highly recommend her for a position with your organization.
Please let me know if I can provide you with any further information.
Respectfully,
Jeff Postweiler
Jeff Postweiler
General Manager
513 W Verona ave
Verona WI 53593
**************@*********************.***
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