Customer Service Manager

K Saravanan

Address: D No: */***, Periyar Nagar, Ist Cross Street,

Senner Kuppam, Poonamallee, Chennai - 600056.

Phone: (M) +91-984*******

Email: *.***********@*****.***

Objective: - Seeking a position in an esteemed organization which will provide an opportunity to make a strong contribution to an organizational goal through hard work, creativity, team work with professional skills.

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Appeared in MBA (Finance) with 10 years of post qualification experience with Management operations in CV dealership, NBFC and currently with Vasan.

PROFESSIONAL SYNOPSIS:-

Presently working in Vasan Dental Hospitals Pvt Ltd as a branch Assistant Manager - Accounts & Finance.

The Key Deliverables:-

• Store operations and warehouse and also administration management

• Service tax & VAT calculation for branch level

• Cost analysis for materials & Treatment rates

• Items followups in time

• Petty cash maintenance & cash deposition in CMS people

• Reports send to Ho people

• Vendor bills processing & followup

• Purchased items GRN preparation

• Payment followup with Ho on daily basis

• Handling customer care people to solve the issues

• Payment updations in HMS software

• Supervising housekeeping staff and ensuring efficiencies

• Banking operations

• Bank Reconciliations

Worked in Srei Equipment Finance Pvt Ltd as Senior Executive – ARM with 2 years experience.

CAREER HIGHLIGHTS:-

Duration: - Mar10 to May11

• Current, 0-1, 1-2 & 2-3 bucket customers follow-up

• Banking of PDC's on cycle date and on daily basis

• Preparation of ageing data for Tamilnadu & Kerala

• Uploading bounce MIS through COPS team

• Updating of collection in system

• Co-ordination and issuing repo letters for TN & KL

• Handling walk-in customers to collect the cash

• NOC co-ordination TN & KL

• Vendor Bills Processing for TN & KL

• Documentation co ordination

• High value post dated cheques maintenance, tracking and depositing

• Effective interaction & co-ordination with branches

Worked as a Senior Executive, associated with 3i InfoTech consultancy services Mumbai. Gained insightful experience in:

Client Organization: - GE CAPITAL Services (Transportation Business).

CAREER HIGHLIGHTS:-

Duration: - Nov'07 to Feb'10

• Banking Operations

• Collections

• Customer Service

• MIS Maintenance of Portfolio data

• Proficient in coordinating with collection managers and collection channels (agency, executive) and giving input to teams for running successful process of collections in TAT.

• Demonstrated abilities are able to work on own initiative and as a part of a team and consistently recognized for excellent performance.

• Preparation of Ageing Data

• Uploading collections & bounce MIS through COPS team

• Co- ordination and issuing repo Letters for Chennai branch

• Agreement maintenance, keeping manual records & Documentation co ordination

• Vendor Bills processing for Chennai branch

• Handling walk in customers

Organization: - Worked as a back end operations in TVS Sundaram Motors Chennai.

Duration: - Jun 2004 to Oct 2007.

The Key Deliverables:

• Preparation of invoice and delivery letter to customers

• Retention statement preparation (Profit & Loss)

• Handling receipts and payments from customer

• Customer Service

Organization: - Worked as a system operator in Sri Swamy Vivekananda Educational Institute.

Duration: - April 2001 to May 2004

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EDUCATIONAL CREDENTIALS:-

Examination Year of passing Percentage

B.Com. Comp 2001 56

HSC 1998 58

Doing MBA in Tamilnadu open university under distance learning

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IT SKILLS MS Office & Tally

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PERSONAL DETAILS:-

Date of Birth : 24th May 1981.

Present Address : Door No 1/194,

Periyar Nagar,

Ist Cross Street,

Senneer Kuppam,

Poonamallee,

Chennai - 600056.

Contact Number : 984*******

E- Mail ID : *.***********@*****.***

Reference : K Senthil Kumar

Manager - Collections

Shriram Transport Finance Company Ltd

Mylapore,

Chennai

Ph: 917-***-****

: S Srilakshmi

Manager - Operations

Vasan Dental Hospitals Pvt Ltd

Chrompet,

Chennai – 600044

Ph: 900-***-****

Declaration

I hereby declare that the details given above are true to the best of my knowledge and belief.

K SARAVANAN

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