customer service representative/bookkeeper
Resume:
Stephanie Tchokouani
Catonsville, MD 21228
Objective:
Seeking a position in Customer Service where my extensive experience will be further developed and utilized.
Experience:
Shoppers food and pharmacy, Catonsville, MD 11/2007 - Present
Bookkeeper/ Customer service Representative
Deliver world class customer service and build customer satisfaction and loyalty.
Provide effective and timely resolution of a range of customer inquiries.
Strive for one-call resolution of customer issues.
Complete ongoing training to stay abreast of product, service and policy changes.
Strike a positive and cooperative tone with both customers and coworkers.
Demonstrate best judgment in the disbursement of adjustments and credits.
Increase the customer experience by providing information on new products and services
Operate computers programmed with accounting software to record, store, and analyze information.
Access computerized financial information to answer general questions as well as those related to specific accounts.
Responsible for cash receipts, billing, and related functions.
Reconcile bank and investment accounts.
Modells Sporting Goods, Greenbelt, MD 07/2005 - 08/07
Sales Associates
Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
Maintain an awareness of all promotions and advertisements.
Assist in floor moves, merchandising, display maintenance, and housekeeping
Assist in processing and replenishing merchandise and monitoring floor stock.
Aid customers in locating merchandise.
Communicate customer requests to management.
Assist in completing price changes within the department.
Participate in year-end inventory and cycle counts.
Assist in ringing up sales at registers and/or bagging merchandise.
Any other tasks as assigned from time to time by any manager.
Dominos Pizza, Greenbelt, MD 08/03 - 10/04
Cashier
Handled a high influx of inbound calls within a dynamic call center environment.
Managed multiple priorities and maintained effective results.
Accepted assignments with an open, cooperative, positive and team-oriented attitude.
Received payments from all related members on daily basis.
Used computerized systems that involve distributing and accounting for funds.
Education
Morgan State University, Baltimore, MD
School of computer and sciences, Biology, August 2006- Present
Central High School, Capitol Heights, MD
August 2002- May 2006
Technical Skills
Proficient in Microsoft office suite (2003, 2007, XP home ed., XP professional, vista)
Fluent in English, French, and Intermediate in Spanish
Typing speed 40 wpm
Laboratory Experience (Genetic engineering, titration, DNA Biotechnology, Enzymes analysis, Basic compound microscope technique)
Knowledge of medical terminology
Excellent interpersonal and communication skills
Understanding of business concepts and implementation
Proactive worker with outstanding leadership skills
Ability to learn quickly and maintain attention to detail in high stress situations
References furnished upon request
Contact this candidate