Manager Customer Service

Location:

Carthage, MS, 39051

Salary:

$13.00 phr

Posted:

May 22, 2012

Contact this candidate

Resume:

Jeremy B. Phillips

*** **** **** ****** ********, Mississippi 39051

205-***-****

*******@*******.***

Work Experience

Self Employed August 2010 – Present Sulligent, Alabama

Handyman

Hardworking professional with expertise in home maintenance and general repair skills, such as: remodeling bathrooms and kitchens, custom made storage units and cabinets, custom made wood work and carvings, installing drywall, and landscaping, as well as computer repair and software work. Superb ability to troubleshoot, solve problems, and understand complicated technical instructions. Able to understand client needs and complete tasks efficiently.

Wal-Mart June 2007 – May 2010 Hamilton, Alabama

Department Manager

Manager over Hardware and Paint Department. Responsible for assisting customers with purchases, managing inventory, developing displays and presentation of merchandise. Job required extensive knowledge of tools and their proper use as well as paint and the application thereof. Extensive organization and communication skills were required. Supervised up to five employees.

Continental Conveyor August 2006 – February 2007 Winfield, Alabama

Paint Department Lead

Oversaw the Paint Line as department lead. Responsible for final appearance of the product and checking the product for operational standards. Also operated a welder in the manufacture of the conveyor systems. Supervised teams of up to 7 people.

Easy Lube October 2005 – September 2006 Hamilton, Alabama

Assistant Manager

Responsible for day to day operations of Easy Lube, including pricing service work, customer service, quality control and assistance with mechanical labor. Compiled detailed records of all business transactions. Supervised a team of up to 4 people.

Client Logic September 2001 – October 2005 Hamilton, Alabama

Manager

Supervised customer and technical support service staff for Client Logic, a call center, assisting as needed with troubleshooting for clients. Developed schedules and detailed reports which displayed productivity and job effectiveness. Supervised teams of up to 55 people.

Big B Welding August 2000 – September 2001 Tremont, Mississippi

Drill Press Operator

Operated drill press and various other metal cutting and forming production machines for Big B Welding.

Education

Bevill State Community College

Hamilton, Alabama

Certified in Advanced Auto Cad

Also completed courses in Data Processing, Electronics and Drafting.

AWARDS

Client Logic

Coach of the Month

Team of the Month