Results-focused professional

Decisive action-oriented and results-focused professional driven by new challenges and desires to be successful in all endeavors. Demonstrates ability to maintain composure and work efficiently within a fast-paced environment while preserving strict confidentiality. Strong written and oral communication skills exceptionally organized and disciplined: possess well-developed interpersonal skills. Strong background in all aspects of customer service support. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects. Excels at multi-tasking in a fast paced environment. Extensive experience in servicing customers, both in person and by telephone. Trustworthy, ethical, efficient and good natured. Excellent reputation with all former employers

OBJECTIVE

A position in a professional business setting that will challenge my abilities as well as my knowledge and experience.

DESIRED OCCUPATION

Office and Administrative Support

EMPLOYMENT HISTORY

Employer: Home Mortgage, Inc.

Title: Loan Closer/Loan funder

Location: Burr Ridge, IL

Duration: 10/2003 - 03/2008

Job Duties: Scheduling of closings with title companies, agents and loan officers. Kept account managers and account executives informed of closing dates. Software experience in point, loan base, doc magic and excel spread sheets.Ensure that providential remains in strict compliance with all applicable laws, especially RESPA. Demonstrate outstanding attention to detail through flawless closing documents and on time funding of deals. Responsible for requesting money wires for funding of loans. Supply the closing package, including closing documents for table funded deals, to the title company in the appropriate time frame. Coordinated and managed multiple priorities and projects on a timely basis. Provided support to the sales team, ensuring all loans and service objectives were met. Prepared daily closing reports for the C.E.O and the closing department manager.

Employer: Hammer Financial Corp.

Title: Sr. Loan Processor/Office Manager

Location: Chicago, IL

Duration: 06/1998 - 09/2003

Job Duties: Responsibilities included opening of the office, clearing faxes, logging overnight packages, clearing voicemail and distributing voicemail messages to the proper employee. Employee Training/Development purchased office supplies maintain office equipment and telephone system; answer, screen and route incoming calls. Responsible for the recruitment and training of loan processors. Processed loan applications. Data entry and general office duties including faxing, filing, legaling and preparation of files. Managed a team of five loan processors

Employer: European Imports

Title: Data Entry

Location: Chicago, IL

Duration: 07/1997 - 06/1998

Job Duties: Input and processed new orders. General administrative duties: answering phones, filing, and faxing. Printed customer invoices and shipped to warehouse. Completing projects within time and budget constraints

Employer: Jenny Craig

Title: Receptionist

Location: Lincolnwood, IL

Duration: 06/1994 - 09/1995

Job Duties: General administrative duties: answering phones, filing and dailey deposits. Responded to email and fax inquiries

scheduling weekly client appointments. Processed client payments Invoicing and stocking weekly orders for clients. Managed

mail and client traffic within the office

EDUCATION:

School: Roosevelt high school

Location: CHICAGO, IL

Degree: High school diploma 1990 - 1994

SKILLS AND ABILITIES: Proficient in Excel, Outlook, Internet Explorer. Bilingual (fluent in Spanish)

References available upon request

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