Sales Representative Service
Resume:
TOD R. BERRY
Farr West, Utah ***04
Cell-801-***-****
Email- *****@***.***
OBJECTIVE
Seeking a career opportunity where my energy and vast experience in Sales and Training may be utilized in an environment conducive to mutual growth.
EXPERIENCE
2011-2012 Valvoline U.S. Installer Channels Lexington, KY
Territory Business Manager
• Increased the annual revenue of my territory $650k through the first six months of Valvoline’s fiscal year by performing mentoring and training with their local distributor.
• Responsible for following up on Valvoline prospects as well as cold calling on prospective customers.
• Successfully maintained Valvoline’s contract and relationship with the Larry Miller Corporation through ongoing training and facilitating of Valvoline’s product and best practices.
2010-2011 Freeway Cadillac & Mazda Ogden, UT
Fixed Operations Director
• Increased gross profit 58.2% in parts & service vs. previous year
• Increased Mazda Customer Satisfaction Index from 640 of 658 nationwide to tied for #1 at 100%
• Increased customer retention 18% vs. previous year
• Increased average customer pay repair order from $179 to $325
• Successfully negotiated audit debit from manufacturer from previous managements poor operating practices from $52,000 to $2,800
2009-2010 DealerPro Training Gahanna,OH
Fixed Operations Trainer
2009-2010 Honda Dealership
Increased average quick lube transaction from $48 to $124
Increased customer pay parts & labor gross profit 86% over the previous 11 months
2009-2010 Chevrolet/ Cadillac Dealership
Increased average customer sales per repair order from $151 to $301
Increased customer pay parts & labor gross profit 102% over the previous 12 months
2009-2010 Ford Dealership
Increased average customer pay sales per repair order from $169 to $373
Increased customer pay parts & labor gross profit 149% over the previous six months
2009-1010 GM/ Cadillac/ Chrysler Dealership
Increased average customer pay sales per repair order from $185 to $397
Increased customer pay parts & labor gross 79% over the previous 13 months
2006–2009 Salt Lake Valley GMC Salt Lake City, UT
Fixed Operations Director
Increased service gross profit 50.6% in the first year.
Increased service gross profit 28.7% in the second year.
Increased parts gross profit 109.7% in the first year.
Increased parts gross profit 32% in the second year.
Average customer pay repair order increased from $264 to $399 per customer pay repair order.
Raised Customer Satisfaction Index from 40% which was worst in the zone to a best in zone 93% for two years running.
Won GM’s Mark of Excellence Award in Parts and Service for 3 consecutive years now.
This store is now a National Top Performer in General Motors Standards for Excellence in Service.
2004-2005 AutoNation Ft. Lauderdale, FL
Corporate Trainer/Regional Fixed Operations Trainer
(Contracted to AutoNation through DealerPro Training)
Designed and implemented parts and service training seminars for AutoNation West Central Dealerships.
Worked in conjunction with AutoNation Corporate Office to design and implement a successful training and follow up program to increase Customer Satisfaction Index to above zone average in all stores nationwide.
Achieved the largest increase in Service Drive Process out of all Markets.
By performing effective classroom training with the General Managers, Fixed Operations Directors, and Service Advisors we were able to raise Fixed Absorption 19% throughout all 264 stores nationwide.
2003–2006 DealerPro Training Gahanna, OH
Fixed Operations Trainer
2006 Ford Dealership
Increased service gross profit $308,000 in seven months.
Increased parts gross profit $117,000 in seven months.
Raised Customer Satisfaction Index from below zone average to best in zone.
2006 GM Dealership
Increased service gross profit 49% over previous year.
Increased parts gross profit 35% over previous year.
Raised Customer Satisfaction Index from worst in zone to above zone average in three months.
2005 Kia Dealership
Increased service gross profit 105% over the previous year.
Increased parts gross profit 89% over previous year.
Increased average customer pay repair order sale from $84 to $264.
Increased Customer Satisfaction Index from zone average to best in the Nation. The store has won many awards for Customer Satisfaction since.
2005 Buick Dealership
Increased service gross profit 73% over last year.
Increased parts gross profit 45% over last year.
2004 Toyota Subaru Audi VW Volvo Dealership
Increased labor gross profit $629,000 over previous year.
Increased parts gross profit $365,000 over previous year.
EDUCATION
1993–1995 Weber State University Ogden, UT
Automotive Technology (ASEP)
Business Management
INTERESTS
I have coached baseball and football in various youth organizations over the past 9 years. I enjoy traveling.
TOD R. BERRY
3498 N. 3050 W.
Farr West, Utah 84404
*****@***.***
References:
Phil Sanderson
Facilitator
Toyota/ Lexus
Hyundai
Kia
1465 Maharis Rd
Virginia Beach, VA
Brett Schaugaard
Jorgensen Ford Mercury
Service Manager
1000 S. Cove Rd
Richfield, Utah 84701
Jared Spinden
Sales Representative
Crus Oil
2260 S. West Temple
Salt Lake City, Utah
Trace Kenny
Sales Representative
Crus Oil
2260 S. West Temple
Salt Lake City, Utah
Contact this candidate