OBJECTIVE

Highly accomplished and ambitious IT Professional seeking a position that will utilize acquired skills in computer technology.

EDUCATION

•Specialization in Management

Pontificia Bolivariana University, Medellin, Colombia, 1999-2001

•BS in Systems Engineering

EAFIT University, Medellín, Colombia, 1985-1992

Other Courses and Training:

Advanced FrontPage, New Horizons , Medellín, Col.

Visual Basic Advanced, Intergroup, Medellín, Col.

E-Business Seminar, Corporate International Experience, Medellín, Col.

Quality System Education , Prebel S.A. , Medellín, Col.

Advanced Quality – Manufacturing, Prebel S.A., Medellín, Col.

Project Management Supported in Technical Tools, Expert Systems, Medellín, Col.

Code Bar Quality Development, Colombian Institute of Codification and Commercial Automatization, Medellín, Col.

RELEVANT SKILLS

• Systems Administrator: Maintaining servers, acting as a technical support desk for users, installing new software and patches, performing and monitoring system upgrades and backups, resolving software and hardware-related issues.

• Network Administrator: LAN-WAN administrator. Experience with Windows 2000, Windows 2003, Exchange Server, SQL Server, ISA Server, Windows 9X,ME, Windows XP, Windows Vista, T1 links, DSL links, routers, VoIP systems, VPN.

• Project Management and Software Development: Experience in every stage of software development including requirements gathering, research, analysis and design, programming, testing and support.

• Consulting: Conceptualize business needs and formulate, design and implement efficient software solutions to meet objectives; staying at the forefront of methodology and technologies.

• Industry Experience: Working experience in the following industries: Wholesale Distribution, Manufacturing, Financing and Food.

• Computer Proficient: MS Power Point, World, Excel, Access, Project, Visio, Outlook, Internet Explorer, Firefox, Photoshop, Dreamweaver, Fireworks, Flash, Troubleshooting Applications, Network Monitoring Tools.

• Microsoft Software: Internet Information Server (IIS), SQL Server Management Studio (SSMS), Query Analyzer and Microsoft Query.

• Designer: System integrator with products from Cisco, Microsoft, 3Com, Hewlett Packard, Compaq, IBM and others.

• Excellent Presentation Skills.

• Ambitious, hard working, and committed to excellence.

• Work well independently and as a team member.

• Bilingual (English / Spanish).

EMPLOYMENT EXPERIENCE

03/2002 - Present Systems Administrator, Precision Trading Corp., Miami

• Project Manager responsible for the installation, implementation, training and maintenance of Distribution-Management system - Prophet 21’s (Activant) Commerce Center software. Defined and analyzed current business flow and streamlined processes to maximize efficiency and accuracy.

• Training staff, in the new software, on how to run the day to day business operations locally and remotely.

• SQL Server and Windows Server 2003 Administrator

• Worked with SQL Server Management Studio (SSMS) and Query Analyzer to support all the different areas of the company. Data retrieval and data manipulation using Transact-SQL, Crystal Reports, Microsoft Query and Access.

• TCP/IP, DNS, Windows NT, 2000 Professional/Server & Windows XP, Windows Vista, Windows Server 2003, Exchange Server, IIS WebServer, Routers, Switches and PC Support.

• Help Desk supported on server and workstation hardware and network related issues.

• Performed hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.

• Provided support and maintenance for the thelephony system – Hybrid IP-PBX.

• Performed preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

• Network administrator, design, installation and configuration of LAN/WAN and VPN connections.\ Prepared IT Department Budgets.

• Designed and Proposed solutions to improve network services at the company.

• ADP System Administrator - ERP- (Wholesale Distribution Services).

• Identified and evaluated new technologies for potential implementation. Presented complete proposals to justify the project

• Responsible for study and support of all software and hardware used in the organization.

• Provided support on incoming help requests from end users for both telephone/e-mail and on site resolution in a courteous manner.

• Deployment and troubleshooter of Windows 2003, 2000 and NT Networks, Small Business Routers and DSL Links.

• Established appropriate assignment of all IT resources and determined the need to repair or replace system hardware, components, software or computing peripherals.

• Maintained server backups/recovery and logs, Installed anti-virus software for server and client workstations.

• Negotiated contracts with service providers

• Processed and verified Payroll information.

• Performed cost analysis of existing and proposed Payroll Systems in order to determine financial impact.

01/2001 - 02/2002 Systems Manager - IT Director, Prodenvases Crown S.A., Medellín, Colombia

• Performed UNIX server administration – Royal 4 System.

• Performed Windows NT administration.

• Explored new technologies for potential implementation; developed competitive analyses and plans for new projects.

• Developed supplemental documentation for internal and end users.

• Performed intranet design and development – Prodenet.

• Studied new technologies for potential implementation.

• Help Desk supported on server and workstation hardware and network related issues.

• Performed hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.

• Determined the need to repair or replace system hardware, components, software or computing peripherals.

• Maintained server backups/recovery and logs.

• Performed preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

• Established and maintained effective communication systems throughout the organization and affilates (Grupo Mundial).

01/1999 - 12/2000 Systems Analyst, Prebel S.A., Medellín, Colombia

• Perfomed general maintenance on COBOL 400/RPG 400.

• Developed Bar Codes design and printer implementation - LabelView.

• Executed maintenance and query reports for:

• Industrial System (MRP) – COBOL 400/Query 400.

• Comercial System – COBOL 400/SQL 400.

• Payroll System – RPG 400/SQL 400.

• Executed sales and inventory information development for Electronic Data Interchange (EDI).

• Performed ERP support – JD Edwards System.

• Analyzed/designed/coded/tested/implemented sales application according to company standards (Access/Visual Basic).

06/1992 - 01/1999 Analyst – Programmer, Nacional de Chocolates S.A., Medellín, Colombia

• Reviewed, analyzed, documented, and modified programming systems including encoding, testing, debugging, and installing to support application systems.

• Perfomed Audio Answer System maintenance and updates.

• Analyzed/designed/coded/tested/implemented applications in FoxPro:

• Factory Tools Control System.

• Alternate Payment System.

• Air Ticket Control System.

• Patent and Sanitary Registry System.

• Developed and implemented Accounts Payable System - COBOL.

• Perfomed general maintenance on COBOL and Mantis – IBM 4361/IBM 9221.

• Developed and implemented on COBOL:

• Cash Flow Management System – COBOL 400.

• Supplier and Payroll Automatic Bank Deposit – ACH System – COBOL 400.

• Taxation Payment System – DIAN – COBOL.

• Performed general maintenance on COBOL 400, VSE/ESA – CICS, VSAM Files.

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