Customer Service Representative
Resume:
Franchesca Parra
New York, New York, 10035
**********.*****@*****.***
OBJECTIVE
To continue being proficiently fluent in Spanish and English; while in the process of studying French and ASL; A true definition of being trustworthy, flexible and reliable. Understanding how to view others perspective for the customers or patients interest. Also understands the meaning of being a team player. Obtains knowledge on Microsoft word, Microsoft excel, and many other computer programs. Also have skills on working a register, early childhood education, answering telephone calls in a professional manner, greeting visitors, gathering information while maintaining strong customer service skills. Ability to work in a team-building environment that will allow expansion on the skills already learned, while providing the best service for employer, customers, and my team
EDUCATION
Mercy College Bronx,- New York -2011-Present Central Pennsylvania College,- Summerdale, PA -June 2010-Jan2011
Roberto Clemente Charter School,- Allentown, PA Sept 2007-May2010
WORK EXPERIENCE
• High Profile Security/ LJW Security Training School Manager Dec2011- Present
Telemarketing Coordinates all staff Conducts orientation Verifying all information Working with all Microsoft Office
• Customer Service Representative Citizens’ Choice Energy Sep2011-Jan2012
Inventory Invalids Coordination Answering all incoming phone calls Cancellation Third Party Verification System Agent
• Legal Secretary (One Month Temporary Assignment)
Data Entry Answering all incoming calls Organize Meeting Schedule Confirm all meetings/ schedule with lawyer
• Assistant Coordinators (New Settlement Apartment) May2011-Sep2011
Child Care (Seasonal) Coordinate “Above the influence” events Cleaning Building / Setting up
• Girls Incorporated Staff (Self Defense Girl Power) (New settlement Apartments)
Self Defense Class Instructor
• New Settlement Apartment Group Leader ECT-Jan2011-Aug2011
Bronx, New York Child Care/ Homework Helper Cleaning Lesson Planning
• Cashier/ Customer Service Ahart's Market- May2008- Sept2010
Allentown, PA
Money Management
Customer Communication (Face to face and Telephone)Customer Service
• Saint Luke’s Hospital Receptionist (Volunteer)-Jan/2008-June/2010
Allentown, PA Screening Calls Archive Files
• The Caring Place (Volunteer)-Jan2007-Jan2008
Allentown, PA Homework helper Reading aloud person Snack distributer
Certifications
16 Hour on the Job Training Course 8 Hour Pre Assignment Training Course Homeland Security Training Fireguard Preparatory Training Course
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