Customer Service Quality Control

AMBER STEIER

*** ********* **** • WILLINGBORO, NJ 08046 • 856-***-**** • ********@***.***

PROFESSIONAL SUMMARY

Enthusiastic and highly motivated Professional, with over 6 years of knowledge in management, customer service, research, quality control, and compliance rules and regulations.

Great knowledge of banking products and services, compliance, rules and regulation.

Unmatchable ability to pay careful attention to detail and multi-tasking abilitities.

Computer-proficient with expertise in Microsoft Word, PowerPoint, Excel and Outlook.

Excellent at observing safety precautions and regulations while in the workplace, while remembering principles involved in remaining good relationships with clients and employees.

PROFESSIONAL EXPERIENCE

Registration Desk Sept 2011-Nov 2011

GMAC Mortgage Fort Washington, PA

• Make Updates to clients mortgage applications

• Giving pricing on new loans

• Transfer calls to the proper department

• Register new loans in the system

• Call loan officers to update statuses on loan accounts

• Process paperwork and fax requests

Financial Advisor• July 2010-July 2011

Merrill Lynch • Pennington, NJ

• Giving advice to a client depending on his short and long term financial goals.

• Considering the clients financial needs and giving them the best possible advice depending on his financial situation.

• Discussing and evaluating the financial and investment needs of each client.

• Offering the best possible asset management advice.

• Retirement planning for clients.

• Advise clients on the best real estate investment opportunities available in the market.

Fraud Investigator• 2006-2010

TD Bank • Burlington, NJ

• Interview customers and suspects and take statements.

• Recommend actions and steps customers should take in fraud cases.

• Document and investigate activities.

• Maintain knowledge of money laundering and criminal patterns and techniques.

• Review reports of suspected fraud to determine need for further investigation.

• Advise businesses and agencies on ways to improve fraud detection.

• Conduct in-depth investigations of suspicious financial activity.

Assistant Manager • 2004-2006

Steve Madden • Cherry Hill

• Supervised and completed store operational requirements by training employees, assigning tasks, following up on work results and implementing company policies.

• Achieved financial objectives by preparing annual budgets, and initiating corrective actions.

• Identified current and future customer requirements by building rapport with potential new and returning customers.

• Formulated pricing policies by reviewing merchandising activities, studying trends and determining and authorizing sales promotion.

• Maintained the stability and reputation of the store by complying with all legal requirements.

• Attained professional and technical knowledge by attending educational workshops, reviewing professional publications and establishing personal networks

EDUCATION

Burlington County College • Associates Degree in Science • May 2010

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