Customer Service High School
Resume:
MAY HOWARD
*** ****** ******, ****** ******, NY *0301
Home: 718-***-**** * Cell: 718-***-****
*************@*****.***
QUALIFICATIONS SUMMARY
Administrative support professional experienced working in fast-paced environments that demands strong organizational, technical, and interpersonal skills. Extremely trustworthy, ethical, and discreet, and committed to superior customer service. Confident and poised in interactions with individuals at all levels. Ability to multi-task and timely complete projects. Capabilities include:
Customer Service Account Receivables General Bookkeeper
Filing/Data Archiving Law Library Updates Notary Public
MS Office/Word/EXCEL Transcription Website Assistance
EMPLOYMENT HISTORY
NEVILLE PETERSON, LLP
17 State Street, 19th Fl.
New York, New York 10004
BILLING COORDINATOR
JUNE 2005 TO JUNE 2011
Responsible for all aspects of the billing process including pre-bill preparation; monthly and quarterly
billing and preparation of supporting documentation; time transfers, write-downs and write-offs; split party
billing, e-billing and other complex billing protocols; client and billing attorney inquiries; resolution of billing
issues, and assistance with special projects, as needed. Track cash flow, post data and records
concerning cost of services. Undertake collection calls and correspondence. Handle banking
transactions.
EXECUTIVE ASSISTANT TO MANAGING PARTNER
AUGUST 1989 TO JUNE 2005
Managed and maintained attorneys’ schedules. Processed travel arrangements for firm.
Filed Court documents, prepared agendas, expense reports, letters and other general transmittals. Prepared monthly firm newsletter, and mass mailings. Worked closely with website designers to maintain company’s website. Filed and retrieved corporate documents, records and reports. Opened, sorted, and distributed incoming mail. Ordered supplies and monitored inventory. Answered telephones and handled messenger deliveries. Updated and maintained Law Library. Helped plan company seminars, parties, and events.
EDUCATION
1995 Paralegal Certificate Program, Staten Island College
1984-1986 College of Staten Island, Staten Island, NY
1980-1981 Pace University, New York, NY
1980 Curtis High School, Staten Island, NY
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