Manager Project
Resume:
Lisa A. Davis
Cherry Hill NJ *8003
Phone: 856-***-****
Mobile: 856-***-****
Email: ***********@***.***.
OBJECTIVE
To obtain a position that best utilizes my industry experience
PROFILE
A highly experienced people manager, able to interact at all levels, creative problem solver with a proven record of successful project management.
PROFESSIONAL EXPERIENCE
PHH MORTGAGE CORPORATION
Project Manager (3/5/2012 to Present)
Duties include – Work with the project management team; develop proposal, project scope, and action plans for project sponsor or board approval; Collect and analyze data from all areas that interact with or are impacted by the assigned area; determine necessary changes to meet company profitability and quality goals; develop, map and implement processes; write policies and procedures manual; determine training needs
Correspondent Underwriting and Operations Manager (8/2010 to 3/5/2012)
Duties include – multitasking, management of multiple teams with heavy department and or company wide project attendee or lead involvement.
Management of multiple merged underwriting/operational teams
Responsible for hiring, disciplinary action, head count management, training and development of team players
Projects: Lead for Early Check Initiative for correspondent and delegated business channels; Represent correspondent lending for LQI and UMDP initiatives; Lead for Bank of New York Note Custodial Process; Develop and implement holistic approach to processe
Committees: Represent broker, correspondent and delegated business channels on the Product Management, IT Tag, Repurchase, Agency, and FHA/VA Notification committees
UNITED TELETECH FINANCIAL FEDERAL CREDIT UNION (2/2008 to 8/2010)
Duties include - Manage 1st Mortgage and Consumer Lending Operations:
Manage all phases of lending
Successful Project Management, Systems Implementation and Delivery Enhancements – Responsible to determine “Best Fit” solutions for creation of project proposal and scope for board approval; contract review; completion to budget; create or rewrite roles and responsibilities, process mapping, training, polices and procedures, department creation and implementation.
Responsible for hiring, disciplinary process, headcount management, training and development
Maintain quality monitoring
Update personnel on all necessary agency updates
Research all lending vendor relationships
Lead of Credit Union Functional Efficiencies Project, Expense Committee Project, Bi-Weekly Performing Loan Committee, member of Senior Leadership Planning Committee
Lead for implementation of Calyx, Lending Solutions for Consumer Lending, Government Products and Tier VII Underwriting
Administrator for all websites applicable to Lending
NATIONAL CITY MORTGAGE (7/2007 - 1/2008)
Regional Underwriting Manager - Manage processing/underwriting new loans, subject matter expert source for Sales, Wholesale Brokers, and Underwriters. Management responsibilities included:
Development and successful implementation of better communication in support of customer service to sales and brokers.
Development and successful implementation of employee efficiencies
Development and successful implementation of a junior underwriting position
Communication of investor and company policy updates
Responsible for personnel management of employees.
Second level review of all loan products
Maintenance of acceptable quality monitoring
Responsible for hiring, disciplinary process, headcount management, training and development
GMAC MORTGAGE (10/2006 - 1/2007)
Manager Bulk Due Diligence - Assisted in projects, data base upgrades and team management. My responsibilities and accomplishments during my term here included:
Provide suggested enhancements to Wholesale Lending processes, reporting and systems
Assist product matching for merging product guidelines
Provided assistance in integration process of GMAC & RFC with respect to rewriting operation manuals
Complete research and responses for QC Quality reviews of Wholesale Lending
Complete research and provided feedback for addition and release of Watch List Clients.
Develop process flows and training for Pre funding QC Fraud Reviews
Map Process flows for Bulk and Flow Business
Assist national manager with team responsibilities:
PHH MORTGAGE SERVICES (6/1991 - 10/2006)
Underwriting Manager - Underwriting Management Duties with heavy multi-tasking skills needed for team management and project management. Project management encompassed multiple department and company-wide initiatives in a given time frame. Management responsibilities included:
Responsible for management of up to 5 Underwriting Teams up to 45-60 team players
Maintenance of acceptable quality monitoring meeting agency requirements
Responsible for hiring, disciplinary process, headcount management, training and development
Development and Presentation of Offsite Training for New Clients for Wholesale, Correspondent
Event Planner for Client Conferences and Team Player Service Awards
Creation and implementation of Correspondent Conventional and Government Continuing Education Programs
Communication and training needs for new product rollouts
Development of Web Training for New and Returning clients
Lead and/or assist in multiple department and company wide projects and/or committees
PROGRAM EXPERIENCE:
Agency and Company Website Navigation, Access Database, Visio, Word, Excel, Power
Point, Doc Magic & Web Presentation, Lending Navigator, Multiple Doc Imaging Systems
CERTIFICATIONS:
Effective Leadership, Women Mentoring, United Guaranty, Genworth, Radian and CUNA Mutual Delegated Underwriter, FHA and VA Credit Certification
REFERENCES:
Louann Green -Vice President Wholesale Operations, PHH Mortgage
Wendy Metzger - Director of Business Integration, PHH Mortgage
Leo Ardine - CEO, United Teletech Financial FCU
Bryan Eichenbaum - VP, United Teletech Financial FCU
Shelly Beck - National Underwriting Manager, National City Bank
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