Customer Service Representative
Resume:
Tashina R. Brown
N. Miami Beach, Florida 33162
*******@*******.***
Objective: To obtain a challenging position and work for an energetic company that will give me experience and advancement where I can achieve my full potential of utilizing my analytical skills.
Education:
1999-2001 North Miami Beach Senior High School
2005- Present Miami Dade College
Major: Computer Science
Skills:
Microsoft programs, such as: Word, Excel, PowerPoint, Publisher, Outlook and Access. Type 30 wpm.
Work Experience:
10/2010- 02/2011 - NationsHealth
Sunrise, Fl.
• Member Services Representative- Receive inbound calls from customers interested in the Cigna Part D Prescription Drug Program.
• Look up medicines on the formulary to verify if they are covered, the tier and copay level, and if the drug is not covered provide an explanation as to why.
10/2007 - 03/2009 - PRC, LLC.
Sunrise, Florida
• Customer Service Representative- Educate beneficiaries about their coverage with AARP.
• Answer questions pertaining to mailings sent out by the company periodically.
• Make concise and detailed notations as it pertains to the members records.
04/2005 - 01/2006 - UCB (United Collection Bureau)
Miramar, Florida
• Collections Agent-Placed outbound and received inbound calls from numerous of customers to schedule deadlines for payments that have been placed in the collections.
Contact this candidate